Remote Medical Assistant
@ CareStream Advisory Group

Hybrid
$60,000
Hybrid
Full Time
Posted 5 days ago

Your Application Journey

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Email Hiring Manager

XXXXXXXXX XXXXXXXXXXX XXXXXXX****** @carestreamadvisorygroup.com
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Job Details

Why Consider This Job Opportunity

This Remote Medical Assistant role at CareStream Advisory Group offers career advancement, flexible remote working conditions, a supportive and inclusive work environment, competitive pay with bonus opportunities, and a chance to provide meaningful assistance to patients through comprehensive training.

What To Expect (Job Responsibilities)

  • Answer incoming calls and provide exceptional customer service.
  • Register new patients and verify insurance details.
  • Document interactions accurately using systems like XPM, CRM, and EHR.
  • Respond to patient inquiries and manage customer complaints.
  • Provide medical guidance and schedule appointments following clinical protocols.

What Is Required (Qualifications)

  • High School diploma or equivalent.
  • Minimum one year of call center experience.
  • Previous customer service experience.
  • Licensure or certification as a Medical Assistant, LPN, or Registered Nurse.
  • Knowledge of XPM and CRM systems preferred.

How To Stand Out (Preferred Qualifications)

  • Familiarity with automated call distribution, IVR and routing systems.
  • Strong verbal, written, and interpersonal communication skills.
  • Experience with coaching and mentoring employees.
  • Proficiency in Microsoft Office, including PowerPoint.
  • Ability to work well in a team and handle multiple tasks.

Key skills/competency

Remote work, customer service, patient assistance, call handling, documentation, insurance verification, EHR, CRM, XPM, Microsoft Office

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How to Get Hired at CareStream Advisory Group

🎯 Tips for Getting Hired

  • Customize your resume: Highlight healthcare and customer service skills.
  • Research CareStream Advisory Group: Understand their mission and work culture.
  • Leverage keywords: Use terms like remote, medical, and patient assistance.
  • Prepare examples: Demonstrate call center and documentation expertise.

📝 Interview Preparation Advice

Technical Preparation

Review CRM and EHR software basics.
Practice accurate documentation procedures.
Refresh Microsoft Office skills, especially PowerPoint.
Study clinical protocols for appointment scheduling.

Behavioral Questions

Describe a time managing challenging calls.
Explain handling customer complaints effectively.
Share experience with teamwork in high-pressure environments.
Discuss managing multiple tasks concurrently.

Frequently Asked Questions