11 days ago
Customer Service Support Representative
CareStream Advisory Group
Hybrid
Full Time
$47,840
Hybrid
Job Overview
Job TitleCustomer Service Support Representative
Job TypeFull Time
CategoryCommerce
Experience5 Years
DegreeMaster
Offered Salary$47,840
LocationHybrid
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Job Description
Job Responsibilities of a Customer Service Support Representative
As a Customer Service Support Representative at CareStream Advisory Group, you will play a crucial role in facilitating smooth interactions within the healthcare ecosystem. Your responsibilities include:
- Act as a liaison between the employer, customers, and patients.
- Resolve routine customer requests regarding products or services via calls or online.
- Communicate with customers in a courteous and professional manner.
- Provide additional customer education and information as needed.
- Notify clients of test results accurately and in a timely manner.
Qualifications for a Customer Service Support Representative
To succeed in this role, you should possess the following qualifications:
- High School Diploma or GED equivalent required.
- Previous experience in a customer service role.
- Strong verbal and written communication skills.
- Must be courteous with a strong customer service orientation.
- Excellent multitasking abilities and flexibility to manage changing priorities.
Preferred Qualifications
Candidates who wish to stand out may also have:
- Experience working in a contact center or call center environment.
- Current or previous experience with the employer.
- Prior experience in the healthcare industry, such as in a physician's office or hospital.
- Familiarity with Salesforce.com and/or Laboratory Information Systems.
Why Choose CareStream Advisory Group?
CareStream Advisory Group is dedicated to connecting healthcare professionals with fulfilling opportunities. We are not a staffing firm but a partner in identifying and validating roles directly from healthcare employers. This specific opportunity offers:
- Competitive salary up to $23 per hour.
- Comprehensive benefits package including Medical, Dental, Vision, Life, and 401(k).
- Significant opportunities for career advancement and growth.
- A flexible remote work environment.
- A supportive and collaborative team atmosphere.
- The chance to positively impact customer satisfaction and patient experience.
Key skills/competency
- Customer Service
- Communication Skills
- Healthcare Industry
- Remote Work
- Patient Experience
- Multitasking
- Salesforce
- Problem Solving
- Liaison
- Client Communication
How to Get Hired at CareStream Advisory Group
- Research CareStream Advisory Group's mission: Study their dedication to healthcare professionals, values, and partnership approach on LinkedIn.
- Tailor your resume for customer service excellence: Highlight your experience in resolving inquiries and patient communication for remote healthcare support roles.
- Showcase healthcare industry familiarity: Emphasize any experience in clinics, hospitals, or with healthcare information systems like Salesforce or LIS.
- Prepare for behavioral interviews: Practice demonstrating strong communication, multitasking, and customer orientation with specific examples from past roles.
- Demonstrate remote work readiness: Be ready to discuss your ability to maintain productivity and collaborate effectively in a flexible remote environment.
Frequently Asked Questions
Find answers to common questions about this job opportunity
01What is the primary role of a Customer Service Support Representative at CareStream Advisory Group?
02What kind of benefits can a Customer Service Support Representative expect from this role at CareStream Advisory Group?
03Is previous healthcare experience required to be a Customer Service Support Representative with CareStream Advisory Group?
04How does CareStream Advisory Group support career growth for a Customer Service Support Representative?
05What technologies are beneficial for a Customer Service Support Representative to be familiar with?
06How important are communication skills for this Customer Service Support Representative position?
07What is the work environment like for this remote Customer Service Support Representative position?
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