6 days ago
Customer Service - Hotel Reservations
CareStream Advisory Group
Hybrid
Full Time
$65,000
Hybrid
Job Overview
Job TitleCustomer Service - Hotel Reservations
Job TypeFull Time
CategoryCommerce
Experience5 Years
DegreeMaster
Offered Salary$65,000
LocationHybrid
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Job Description
Customer Service - Hotel Reservations
CareStream Advisory Group's mission is to help healthcare professionals find rewarding opportunities that align with their care philosophy. We are not a staffing firm or agency; CareStream does not hire for these positions—we identify and validate them from healthcare employers directly. This particular role is within the Hospitality and Travel industry, offering a unique chance to leverage your customer service skills.
Why Consider This Job Opportunity
- Salary up to $65,000, offering competitive compensation.
- Flexible remote schedule, allowing for full-time or part-time work from anywhere, providing excellent work-life balance.
- Exclusive travel perks, including discounted travel and supplier incentives, enhancing your lifestyle.
- Ongoing training and certification for professional development, supporting your career growth.
- Supportive team culture that values collaboration and customer satisfaction, fostering a positive work environment.
What To Expect (Job Responsibilities)
- Manage customer interactions and assist clients with hotel reservation inquiries, ensuring smooth processes.
- Ensure a seamless booking process and deliver exceptional customer support, maintaining high service standards.
- Enhance customer experience while maintaining excellent client relationships, fostering loyalty.
- Utilize customer relationship management (CRM) tools and relevant technology effectively, streamlining operations.
- Work independently in a remote environment to meet client needs, demonstrating self-sufficiency.
What Is Required (Qualifications)
- Strong skills in customer service and customer support, demonstrating a client-first approach.
- Exceptional communication, problem-solving, and interpersonal skills, crucial for effective interaction.
- Proficiency in using customer relationship management (CRM) tools and relevant technology, ensuring operational efficiency.
- Prior experience in the hospitality or travel industry is a significant plus, though not strictly required.
- Ability to work independently in a remote environment, showcasing discipline and responsibility.
How To Stand Out (Preferred Qualifications)
- Experience in enhancing customer experience and maintaining excellent client relationships, reflecting advanced capabilities.
- Familiarity with booking tools and industry practices, demonstrating readiness for the role.
Key skills/competency
- Customer Service
- Hotel Reservations
- Customer Support
- Client Relationships
- CRM Tools
- Communication Skills
- Problem-solving
- Interpersonal Skills
- Hospitality Industry
- Remote Work
How to Get Hired at CareStream Advisory Group
- Research CareStream Advisory Group's culture: Study their mission, values, and partnership approach to connecting candidates with top-tier employers in healthcare and related sectors like hospitality.
- Tailor Your Resume: Customize your resume to highlight extensive customer service experience, proficiency with CRM tools, and any prior background in hotel reservations or the travel industry.
- Showcase Remote Work Proficiency: Emphasize your ability to work independently, manage a flexible schedule, and maintain high productivity in a virtual environment, a key requirement for this Customer Service - Hotel Reservations role.
- Prepare for Hospitality-Specific Scenarios: Practice interview questions related to managing difficult customer inquiries, ensuring seamless booking processes, and enhancing customer satisfaction in a travel context.
- Highlight Communication & Problem-Solving: During interviews, provide concrete examples demonstrating your exceptional communication, interpersonal, and problem-solving skills, crucial for client interactions.
Frequently Asked Questions
Find answers to common questions about this job opportunity
01What is the salary expectation for the Customer Service - Hotel Reservations role identified by CareStream Advisory Group?
02What kind of work arrangement is available for the Customer Service - Hotel Reservations role?
03Are there any specific perks associated with this Customer Service - Hotel Reservations opportunity?
04What technology skills are essential for excelling in this Customer Service - Hotel Reservations position?
05Does CareStream Advisory Group directly employ individuals for this Customer Service - Hotel Reservations role?
06What kind of professional growth opportunities are offered for this Customer Service - Hotel Reservations role?
07Is prior experience in the hospitality or travel industry a strict requirement for this position?
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