Team Lead, Contract Administration

@ CareSource

Job Summary

The Team Lead, Contract Administration directs day-to-day staff activities at CareSource to ensure service and performance objectives are achieved.

Essential Functions

• Manage and maintain workflow assignments for timely processing of new and updated contracts.
• Document process changes and new procedures to ensure consistency.
• Monitor inventory levels and alert management if thresholds are exceeded.
• Create, review, revise and enforce company and department policies.
• Supervise staff including quality reviews, performance feedback, disciplinary actions and merit/bonus reviews.
• Develop staffing plans to address service or satisfaction issues.
• Oversee orientation and training of new Contract Analysts.
• Analyze staff performance and recommend system and reference material improvements.
• Track and report production and quality in monthly 1:1 meetings.
• Maintain timesheets for non-exempt employees and manage external vendor relationships.
• Perform additional job-related tasks as requested.

Education And Experience

Associates Degree or equivalent experience required; minimum two years in an HMO or health care setting. Previous supervisory or leadership experience is highly preferred.

Competencies, Knowledge And Skills

• Intermediate skills in Microsoft Word, Excel, and Outlook
• Facets system knowledge preferred
• Effective written and verbal communication
• Leadership and training skills
• Strategic management and process improvement insight
• Time management and customer service orientation
• Decision making and problem solving skills
• Knowledge of contracts related applications and software

Working Conditions & Compensation

This position is based in a general office environment and may require extended periods of sitting or standing.

Salary ranges from $61,500 to $98,400 with bonus potential and a comprehensive total rewards package.

Additional Information

CareSource is committed to diversity and inclusion. This job description is subject to change at any time.

Key skills/competency

Team Leadership, Contract Administration, Workflow, Policy, Training, Supervision, Healthcare, Process Improvement, Communication, Microsoft Office