Manager, IT Infrastructure & Cyber Security

Who We Are

CarePartners is one of Ontario’s largest accredited home health care providers, offering comprehensive nursing, personal support, therapy, and rehabilitation services for patients of all ages. We serve approximately 72,000 patients annually across homes, schools, clinics, workplaces, and retirement facilities, operating through 24 locations and 24 nursing clinics. CarePartners is committed to quality, continuously enhancing the patient and caregiver experience, fostering a healthy and resilient workplace, and contributing to a sustainable healthcare system in Ontario.

Overview

Are you a hands-on IT leader passionate about building secure, scalable, and resilient technology environments? CarePartners is seeking a strategic and technically strong Manager, IT Infrastructure & Cyber Security to lead the delivery of critical IT services that directly support exceptional patient care and organizational growth. In this role, you will combine leadership with deep technical expertise to drive infrastructure modernization, strengthen cybersecurity posture, and ensure high-performing, reliable systems across the organization. This position operates from our Waterloo, ON Corporate office with an in-office requirement of 2-3 times per week.

What We Offer

• Competitive salary, comprehensive health and dental benefits.
• Other employment perks such as Employee Assistance Program, Perkopolis, Rewards Points.
• Inspiring leadership and opportunities for professional growth.
• Rewarding and meaningful work in healthcare.
• Play a critical leadership role in strengthening cybersecurity and infrastructure resilience.
• Work in a collaborative, mission-driven healthcare environment.
• Hybrid work model with flexibility.
• Opportunity to modernize systems and shape long-term IT strategy.

What The Role Involves

Security & Risk Management

• Lead cybersecurity strategy and roadmap for infrastructure modernization, security posture improvement, and business continuity/disaster recovery (BCP/DRP).
• Coordinate annual penetration testing, analyze findings, and drive remediation with accountable owners.
• Oversee vulnerability scanning, prioritization, and patching across servers, endpoints, and network devices; maintain SLAs and report status/metrics.
• Ensure Identity & Access Management (IAM) controls are in place and monitored, including Azure AD (Entra ID), MFA, conditional access, and privileged access (PIM/PAM).
• Ensure compliance with applicable security frameworks, regulatory requirements, and internal policies.

Infrastructure Operations

• Continuously assess operations for LAN/WAN, Wi-Fi, printers, and connectivity for gaps and opportunities to enhance performance, security posture, and user experience.
• Lead initiatives to modernize and optimize network infrastructure, ensuring improved security visibility and scalability.
• Oversee telephony and mobility including VOIP systems, unified communications, and mobile device management.
• Support the Administration and optimization of cloud services (Microsoft Azure, Office 365, Copilot) including cost governance, capacity planning, and performance tuning.

Service Delivery & Support

• Own Level 3 infrastructure/security tickets in Jira; ensure timely resolution, SLA adherence, and transparent reporting on KPIs.
• Partner with IT operations teams on incident response, problem management, and continuous improvement.

Leadership, Projects & Vendor Management

• Hire, mentor, coach, and develop technical staff—fostering collaboration, accountability, and a culture of learning.
• Lead projects to deprecate legacy applications and assist with the technical setup of new solutions that enhance reliability, security, and user experience.
• Manage vendor relationships, contracts, and budgets for infrastructure, cloud, and security services; ensure quality, value, and performance.
• Contribute to strategic planning—optimizing current solutions for maximum value while introducing modern tools, practices, and mature security setup.

Internal & External Communications

• Engage in internal/external committees and community functions (e.g., advisory boards, workshops, skill fairs).
• Work closely with vendor partners to ensure quality and value for money.
• Provide regular updates on IT operations status, risks, and workplans to leadership and stakeholders.
• Commit to ongoing professional development (e.g., workshops, seminars, certifications).

What You Bring

• Bachelor’s degree in computer science, Information Technology, or related field (or equivalent experience).
• 5+ years in IT infrastructure and security, with at least 2 years in a leadership role.
• Hands-on experience with: Microsoft 365, Azure AD (Entra ID), Exchange Online, SharePoint, Teams, Intune; Windows Server administration, Active Directory, Group Policy, DNS/DHCP; Virtualization (Hyper-V, Azure Virtual Desktop, Citrix); SQL Server (backups, permissions); CrowdStrike (endpoint protection); Veeam (backup and disaster recovery); Microsoft Defender (endpoint and cloud security); Meraki (network and security appliances).
• Strong knowledge of networking, cybersecurity frameworks, VOIP systems, and mobile technologies is required.
• Hybrid role with the need to attend our head office in Waterloo at least 2-3 times a week.
• Excellent communication, problem-solving, and decision-making skills are required.
• Familiarity with SASE tools and architectures is preferred.
• Experience in HealthCare, preferably Home HealthCare is a large asset.
• Vehicle is required and some travel is required.
• Clear Background and Vulnerable Sector Check.

PREFERRED CERTIFICATIONS

• CCNP or similar networking certification.
• CISSP, CISM, or equivalent security certification.
• Microsoft 365 Certified: Enterprise Administrator Expert.
• ITIL or PMP for process and project management.

Key skills/competency

• Cybersecurity Strategy
• IT Infrastructure Management
• Network Security
• Cloud Operations (Azure, M365)
• Vulnerability Management
• Identity & Access Management (IAM)
• Incident Response
• Leadership & Mentorship
• Project Management
• Vendor & Budget Management