Telecom Engineer II @ Careforth
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About Us
A pioneer in the caregiving space, Careforth supports family caregivers across the United States with a blend of in-person visits, remote coaching, and a digital collaboration app. We are committed to caring with heart, trust, and excellence.
Position Summary
The Telecom Engineer II plays a key role in designing, implementing, and maintaining Careforth's telecommunications systems. Reporting to the Senior Manager, IT, this role supports Contact Center and Unified Communications systems using UCaaS and CCaaS technologies including NICE inContact, Verizon Mobile, OneTalk, and Microsoft Teams. The role involves gathering requirements, developing solutions, and managing telecom projects in collaboration with IT, business leaders, and cross-functional teams.
What You Will Do
- Act as the primary link between IT and Business Operations.
- Support system administration and enhance telecom services.
- Design and implement call flows integrated with third-party platforms.
- Develop technical documentation and architecture diagrams.
- Lead multiple telecom projects ensuring timely vendor delivery.
- Collaborate with Salesforce and other support teams.
- Provide exceptional customer support during critical issues.
- Engage in special projects and additional duties as needed.
What You Will Bring
- 5+ years designing, configuring, and supporting Contact Centers.
- Deep expertise in NICE inContact infrastructure and Studio application.
- Strong understanding of VoIP, SIP protocols, and voice network protocols.
- Proven CTI integration experience and troubleshooting skills.
- Proficiency with Office 365, Microsoft Teams, and Intune MDM.
- Desired programming/scripting and networking experience.
Benefits & Work Environment
At Careforth, you benefit from flexible schedules, a remote-first culture, and a nationally recognized wellness program. Enjoy professional growth and personal well-being in a supportive environment.
Key skills/competency
NICE inContact, UCaaS, CCaaS, VoIP, SIP, CTI, Microsoft Teams, Contact Center, technical documentation, project management
How to Get Hired at Careforth
🎯 Tips for Getting Hired
- Research Careforth's culture: Study their values and mission on official channels.
- Customize your resume: Highlight telecom and UCaaS skills.
- Apply strategically: Tailor cover letter mentioning project experience.
- Prepare for interviews: Practice technical telecom and integration topics.