IT Infrastructure Engineer

@ Careem

About the Company

Careem is building the Everything App for the greater Middle East, simplifying mobility, food ordering, payments, and more. Since 2012, Careem has empowered over 2.5 million Captains and served 70 million customers across 70+ cities in 10 countries.

About The Role

The IT Infrastructure Engineer is responsible for the administration, maintenance, and support of all Careem-managed IT systems and network infrastructure. The role involves day-to-day support, incident management, and continuous improvement of infrastructure systems.

Key Objectives And Responsibilities

• Deploy and support IT infrastructure, voice/data networks, MPLS, DPLC, wireless and multisite mesh networks.
• Monitor layers 1-7 and provide end-to-end support.
• Design and implement new network solutions and improve current network efficiency.
• Install, configure, and support network equipment including routers, switches, SASE gateways, firewalls, WAN accelerators, and aggregators.
• Manage incident escalations, ensuring timely resolution within SLA targets and performing root cause analysis.
• Oversee controlled and auditable infrastructure changes and documentation.

Administration

• Monitor and report on IT Infrastructure and network services.
• Provide 24x7 second-line support and incident escalation.
• Conduct service reviews and liaise with 3rd party suppliers.
• Track and resolve single points of failure and support project streams on infrastructure changes.

Communication

• Communicate project information to superiors and team members.
• Deliver engaging and well-organized presentations.
• Address escalated issues with timely and tactful communication.

Technical Knowledge

• Hands-on experience with Datacenter management, LANs, WANs, Wireless Networks, and Virtualization.
• Strong understanding of TCP/IP, routing, switching, MPLS, Firewalls, SASE networks, VPN technologies, and IT security tools.
• Exposure to VMware, Open Source technologies including Linux, VoIP telephony systems, and integrated applications.

Problem Solving

• Apply patience, determination, and persistence for technical troubleshooting.
• Evaluate options and generate effective solutions to complex issues.

Qualifications

Degree in computer science or related discipline. Certifications such as Network+, CCNA, CCNP, MCITP, AWS/Azure and Security+ or ITIL are desired.

Desired Skills

Experience with next generation firewalls, MDM, Virtualization (VMWare, AWS), Active Directory, SSO, SASE, LANs/WANs, and TCP/IP protocols. Knowledge in managing heterogeneous network environments is a plus.

Good To Have

Experience with Zscaler, Jump Cloud, Sonus voice gateways, Genesis call center solutions, Cisco Meraki, and Orange MPLS.

Experience

Minimum 3 years experience in a similar capacity within organizations of 1000+ users.

What We’ll Provide You

• Work alongside inspiring colleagues and industry experts.
• Join a purposeful organization making significant regional impact.
• Opportunities for continuous learning and growth.
• Flexible working days including in-office, remote, and unlimited vacation options.
• Access to healthcare benefits and fitness reimbursements.

Key skills/competency

• Network Infrastructure
• MPLS
• Firewalls
• Virtualization
• Linux
• AWS
• CCNA
• ITIL
• SASE
• TCP/IP