Healthcare Customer Service Expert
CareCentrix · United States
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- Hybrid
- Full-time
- $40,000 / year
- United States
Job highlights
- Remote healthcare customer service role.
- High-volume inbound call center.
- Assist patients and providers daily.
- Requires customer service and healthcare experience.
- Competitive pay with bonuses and benefits.
About the role
Healthcare Customer Service Expert - Remote
As a Healthcare Customer Service Expert within a high-volume call center environment, you will serve as the initial point of contact for patients seeking home healthcare services and for providers requesting authorizations to render services. You will manage a wide variety of inbound calls from quick, straightforward questions to more complex service requests.
Hiring for Multiple Positions!
Location: 100% Remote
Start Date: Monday, May 4th, 2026
Starting Pay: $17.50/hour + monthly bonus incentives
Formal Training & Nesting Hours: first 5 weeks; Monday – Friday, 8:30am to 5:00pm EST, followed by a transition to your assigned shift.
Available Shift after Training & Nesting: 11:30am to 8:00pm EST (Monday - Friday)
Note: Nesting is the critical phase after formal training where new hires apply their skills in a live environment with additional support.
A Day in the Life of a Phone Intake Associate
Work Environment: Work from home in a remote and high-volume healthcare call center.
Call Handling: First point of contact for patients, providers, and health plans through an inbound phone queue.
Customer Assistance: Utilize multiple applications and a dual monitor setup to ensure that our patients receive the care, supplies, equipment, and support they need, when they need it most. Call types can include:
- Inquiry Calls: Checking the status of service requests.
- New Service Requests: Submitting initial requests for items like wheelchairs, wound care, diabetic supplies, etc.
Work Schedule: Team members work an 8-hour shift with a scheduled 30-minute lunch break and scheduled breaks throughout the day.
This role is for you if:
- You strive to meet or exceed individual performance targets in key areas such as call average handle time (AHT) quality of call, attendance, adherence, and other contact center objectives specific to the call center and job role.
- You demonstrate empathy and patience when assisting callers with difficult inquiries or complex requests.
- You exhibit a strong attention to detail.
- You consistently adhere to all company policies, including HIPAA/PHI regulations.
- You contribute to a positive team environment. We appreciate team members who bring enthusiasm, fun and enjoyment to their work.
Qualifications
- Education: High School Diploma or GED.
- Experience: Minimum 2 years of customer service experience in a call center environment, and 1 year working in healthcare with medical terminology.
- Technical Skills: Proficient with navigating dual monitors and multiple applications.
- Keyboarding: Type at a speed of 30 WPM with ability to perform data entry while actively listening.
- Search Engine Use: Competence in tasks like clicking, troubleshooting, opening a browser, bookmarking sites, and navigating with back/forward buttons.
- PC Skills: Basic skills in Microsoft Office including Word, Excel, Outlook, and Teams for communication and scheduling meetings.
- Assessment: A passing score on the SHL Customer Service Phone Simulation Assessment is required to proceed in the interview process.
Pay and Benefits
Pay Range: $17.50 / hour + Monthly Incentive Bonus Opportunity. The pay range included in this posting reflects future growth / earning potential.
Benefits: Medical, Dental, Vision, 401(k) with company match, HSA employer contributions, Dependent Care FSA employer contribution, Paid Time Off, Personal/Sick Time, Paid Parental Leave, and more.
Award winning culture: Keeps our company values at the heart of everything we do: We Care; We Do the Right Thing; We Strive for Excellence; We Think BIG; We Take our Work Seriously, Not Ourselves.
CareCentrix maintains a drug-free workplace.
We are an equal opportunity employer. Employment selection and related decisions are made without regard to age, race, color, national origin, religion, sex, disability, sexual orientation, gender identification, or being a qualified disabled veteran or qualified veteran of the Vietnam era or any other category protected by Federal or State law.
CareCentrix accepts applications on an ongoing basis until a candidate is identified.
Key skills/competency
- Customer Service
- Call Center Operations
- Healthcare Industry
- Patient Support
- Medical Terminology
- Data Entry
- Problem Solving
- HIPAA Compliance
- Computer Proficiency
- Empathy and Patience
Skills & topics
- Healthcare Customer Service
- Call Center
- Remote
- Customer Support
- Patient Services
- Medical Terminology
- Data Entry
- HIPAA
- Customer Experience
- Home Healthcare
How to get hired
- Tailor your resume: Highlight your 2+ years of call center and 1 year of healthcare experience, emphasizing medical terminology and customer service achievements.
- Showcase technical skills: Mention proficiency with dual monitors, multiple applications, and basic Microsoft Office suite.
- Prepare for assessment: Practice typing at 30 WPM and familiarize yourself with customer service scenarios.
- Emphasize soft skills: In your application and interviews, demonstrate empathy, patience, attention to detail, and a positive team attitude.
- Research CareCentrix values: Align your responses with their core values like 'We Care' and 'We Strive for Excellence'.
Technical preparation
Behavioral questions
Frequently asked questions
- What is the starting pay for the Healthcare Customer Service Expert role at CareCentrix?
- The starting pay for the Healthcare Customer Service Expert position at CareCentrix is $17.50 per hour, with the opportunity for monthly bonus incentives.
- Is the Healthcare Customer Service Expert position at CareCentrix remote?
- Yes, the Healthcare Customer Service Expert position at CareCentrix is 100% remote.
- What are the training and nesting hours for this role?
- The formal training and nesting period for the Healthcare Customer Service Expert role lasts for the first 5 weeks, with hours from Monday to Friday, 8:30 am to 5:00 pm EST.
- What is the required experience for the Healthcare Customer Service Expert position?
- Candidates need a minimum of 2 years of customer service experience in a call center environment and 1 year of experience working in healthcare with medical terminology.
- What technical skills are needed for the Healthcare Customer Service Expert role?
- Proficiency in navigating dual monitors and multiple applications, basic Microsoft Office skills (Word, Excel, Outlook, Teams), and the ability to type at 30 WPM are required.
- What assessment is required for the Healthcare Customer Service Expert role?
- A passing score on the SHL Customer Service Phone Simulation Assessment is required to advance in the interview process for the Healthcare Customer Service Expert position.
- What are the benefits offered by CareCentrix for this role?
- CareCentrix offers a comprehensive benefits package including Medical, Dental, Vision, 401(k) with company match, HSA and Dependent Care FSA contributions, Paid Time Off, Personal/Sick Time, and Paid Parental Leave.
- What is the typical work schedule after training for the Healthcare Customer Service Expert?
- After training and nesting, the available shift for the Healthcare Customer Service Expert is Monday - Friday, 11:30 am to 8:00 pm EST, with an 8-hour workday including breaks.