Representative II, Customer Care Order Placement
Cardinal Health · United States
- Hybrid
- Full-time
- $32,760 / year
- United States
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Job highlights
- Answer inbound calls for medical supply orders.
- Resolve customer order issues and research accounts.
- Process new and existing customer orders.
- Interpret insurance and explain medical products.
- Maintain positive customer and co-worker relations.
About the role
About Cardinal Health
Cardinal Health is a global, integrated healthcare services and products company. We are committed to improving the cost-effectiveness of healthcare and providing innovative solutions to our customers. Our mission is to be essential to improving the lives of patients.
Job Summary
The Representative II, Customer Care Order Placement is responsible for processing customer orders for medical supplies, acting as a liaison for order issues, and providing resolutions in a high-volume call center environment. This role involves managing the entire order placement lifecycle, from initial contact to final resolution, ensuring customer satisfaction and adherence to business processes.
Key Responsibilities
- Operate as a "Universal Agent" supporting the entire order placement lifecycle.
- Handle approximately 60-90 incoming calls per day, addressing customer needs for order placement, product information, order status, discrepancies, and complaints.
- Process orders for new and existing customers, collecting necessary information for insurance billing and payment.
- Navigate multiple computer programs and internal systems to resolve customer concerns and provide order status updates.
- Interpret insurance terminology and plans to explain them clearly to customers.
- Explain products and offerings to ensure compatibility with customer conditions.
- Maintain a positive, empathetic, and professional attitude.
- Adhere to business processes and regulatory standards.
Qualifications
- High school diploma, GED, or equivalent work experience.
- 1-3 years of experience in a high-volume call center.
- Previous experience in a remote/work-from-home setting is preferred.
- Prior experience with Microsoft Office Suite.
- Experience with order placement systems and tools is preferred.
- Customer service experience in the healthcare industry is preferred.
- Root cause analysis experience is preferred.
- Familiarity with call-center phone systems.
- Excellent phone skills with a focus on quality.
- Proven ability to achieve daily call center metrics (AHT, adherence, ASA, QA).
Work Environment and Remote Details
This is a full-time remote position. New hire training will be Monday-Friday, 9:00 AM - 6:00 PM EST, with mandatory attendance. Post-training, schedules will be determined by shift bid based on business needs, requiring flexibility to work any hours between 8:00 AM - 9:00 PM EST, including Saturdays.
As a remote employee, a dedicated, quiet, private, and distraction-free work environment with high-speed internet is required. Specific internet requirements include:
- High-speed broadband connection (DSL, Cable, or Fiber). Wi-Fi, satellite, and cellular/hotspot connections are not acceptable.
- Minimum download speed of 25Mbps (50Mbps recommended).
- Minimum upload speed of 10Mbps (recommended).
- Maximum ping rate of 30ms.
- Hardwired connection to the router with a surge protector.
Compensation and Benefits
- Anticipated hourly range: $15.75 - $18.50 per hour.
- Bonus eligible: No.
- Comprehensive benefits package including medical, dental, vision, PTO, HSA, 401k, myFlexPay, FSAs, short- and long-term disability, work-life resources, paid parental leave, and healthy lifestyle programs.
Equal Opportunity Employer
Cardinal Health is an Equal Opportunity/Affirmative Action employer. We support an inclusive workplace that values diversity of thought, experience, and background.
Key skills/competency
- Customer Service
- Order Placement
- Call Center Operations
- Problem Resolution
- Communication Skills
- Active Listening
- Healthcare Industry
- Insurance Terminology
- Computer Navigation
- Customer Relationship Management
Skills & topics
- Customer Service Representative
- Customer Care
- Order Placement
- Call Center
- Medical Supplies
- Healthcare
- Remote Work
- Customer Support
- Order Processing
- High Volume
How to get hired
- Tailor your resume: Highlight your high-volume call center experience and customer service skills, using keywords from the job description like 'order placement', 'problem resolution', and 'healthcare industry'.
- Showcase relevant experience: Emphasize any previous remote work, healthcare customer service, or order processing system experience. Quantify achievements whenever possible.
- Prepare for interview questions: Be ready to discuss scenarios where you resolved complex customer issues, managed high call volumes, and maintained composure under pressure.
- Highlight technical skills: Mention your proficiency with Microsoft Office, call center phone systems, and ability to navigate multiple computer programs efficiently.
Technical preparation
Practice navigating multiple software systems quickly.,Master order entry and customer information systems.,Familiarize yourself with healthcare insurance terminology.,Prepare to use call center software and tools.
Behavioral questions
Describe handling a difficult customer interaction.,How do you manage high call volume effectively?,Explain a time you resolved a complex order issue.,How do you ensure accuracy in order processing?
Frequently asked questions
- What are the specific internet requirements for the remote Customer Care Representative II position at Cardinal Health?
- For the remote Customer Care Representative II role at Cardinal Health, you must maintain a secure, high-speed broadband internet connection (DSL, Cable, or Fiber). Dial-up, satellite, Wi-Fi, Wi-Fi extenders, and Cellular/Hot Spot connections are not acceptable. Recommended speeds are 50Mbps download and 10Mbps upload, with a maximum ping rate of 30ms. Your connection must be hardwired to the router and utilize a surge protector.
- What is the expected hourly pay for the Customer Care Representative II role at Cardinal Health?
- The anticipated hourly range for the Representative II, Customer Care Order Placement position at Cardinal Health is between $15.75 and $18.50 per hour. The final pay will be determined by factors such as your geographical location, relevant education, experience, skills, and internal pay equity.
- Does Cardinal Health offer benefits for the Customer Care Representative II position?
- Yes, Cardinal Health offers a comprehensive benefits package for its employees, which includes medical, dental, and vision coverage, a paid time off plan, a Health Savings Account (HSA), a 401k savings plan, access to wages before payday with myFlexPay, Flexible Spending Accounts (FSAs), short- and long-term disability coverage, work-life resources, paid parental leave, and healthy lifestyle programs.
- What is the training schedule for new hires in the Customer Care Representative II role?
- New hire training for the Representative II, Customer Care Order Placement position takes place Monday through Friday, from 9:00 AM to 6:00 PM EST. Mandatory attendance is required for the duration of the training period.
- Can I apply for the Customer Care Representative II job at Cardinal Health if I don't have a college degree?
- Yes, Cardinal Health encourages applications from candidates without a college degree. The company values diverse backgrounds and experiences, and candidates who are back-to-work, people with disabilities, and Veterans are particularly encouraged to apply.
- What is the application deadline for the Customer Care Representative II role?
- The application window for the Representative II, Customer Care Order Placement position is anticipated to close on July 10, 2026. However, it is recommended to submit your application as soon as possible if you are interested in the opportunity.
- What kind of experience is preferred for the Customer Care Representative II role at Cardinal Health?
- Preferred experience for the Customer Care Representative II role includes 1-3 years in a high-volume call center, previous remote work experience, familiarity with Microsoft Office, experience with order placement systems, and customer service in the healthcare industry. Root cause analysis experience and familiarity with call-center phone systems are also preferred.
- What is the primary function of the Representative II, Customer Care Order Placement at Cardinal Health?
- The primary function of the Representative II, Customer Care Order Placement is to handle inbound calls from customers to place orders or reorders of medical supplies. This role also involves acting as a liaison to solve order issues, research accounts, and provide resolutions in a high-volume call center environment.