Case Manager

About the Role

Cardinal Health Sonexus™ Access and Patient Support is dedicated to helping patients access, afford, and remain on necessary therapies. We integrate pharmaceutical expertise, payer knowledge, and hub services to deliver exceptional patient support. We are committed to using advanced technologies to streamline patient onboarding, qualification, and adherence. Our non-commercial specialty pharmacy, located near Dallas, Texas, is designed to enhance the reach and impact of pharmaceutical products.

What Individualized Care Contributes to Cardinal Health

Sonexus Health, a subsidiary of Cardinal Health, offers a unique model that combines direct drug distribution with non-commercial pharmacy services, patient access support, and financial programs. This integrated approach connects specialty pharmaceutical manufacturers directly with the customer experience, providing greater control over product success. Our personalized service, creative solutions, and flexible technology platform empower providers, facilitate timely patient access to therapy, and deliver actionable insights to manufacturers. All services are centralized at our custom-designed facility outside of Dallas, Texas.

Responsibilities

As a Case Manager, you will be responsible for supporting patient access to therapy through Reimbursement Support Services. This involves guiding patients through their journey, from referral intake to investigating health insurance benefits (pharmacy and medical). You will proactively follow up with insurance payers, specialty pharmacies, support organizations, and patients/physicians to ensure timely coverage and product delivery.

• Investigate and resolve patient/physician inquiries and concerns promptly.
• Mediate effective resolutions for complex payer/pharmacy issues.
• Proactively follow up with various contacts to ensure patient access to therapy.
• Demonstrate superior customer support skills.
• Prioritize multiple, concurrent assignments with a sense of urgency.
• Communicate clearly and effectively in both written and verbal formats.
• Exhibit a strong willingness to assist external and internal customers.
• Collaborate with teammates to support patient needs or transfer callers to the appropriate team member.
• Maintain accurate and detailed notations for all interactions in the designated database.
• Self-audit intake activities to ensure accuracy and efficiency.
• Make outbound calls to patients and/or providers to gather missing information.
• Assess patients' financial ability to afford therapy and guide them to appropriate financial assistance programs.
• Ensure documentation is clear, accurate, and stored correctly in the database.
• Track payer/plan issues and report any changes, updates, or trends to management.
• Handle escalations and ensure timely communication of resolutions.
• Effectively mediate disagreements to facilitate positive outcomes.
• Concurrently manage multiple outstanding issues to timely resolution.
• Support the team with call overflow and intake as needed.

Qualifications

• 3-6 years of experience preferred.
• High School Diploma, GED, or equivalent technical certification in a related field is preferred.

What is expected of you and others at this level

Effectively applies knowledge of job and company policies and procedures to complete a variety of assignments. Possesses in-depth knowledge in a technical or specialty area. Applies advanced skills to resolve complex problems independently. May modify processes to resolve situations. Works independently within established procedures and may receive general guidance on new assignments. May provide general guidance or technical assistance to less experienced team members.

TRAINING AND WORK SCHEDULES

New hire training will take place from 8:00 am to 5:00 pm CT, with mandatory attendance. This is a full-time position (40 hours/week). Employees must have flexibility to work any shift schedule during our normal business hours of Monday-Friday, 7:00 am - 7:00 pm CT.

REMOTE DETAILS

This is a full-time remote position. It requires a dedicated, quiet, private, and distraction-free environment with high-speed internet access. Cardinal Health will provide the necessary computer, technology, and equipment. You will be responsible for providing high-speed internet that meets the following requirements:

• Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial-up, satellite, WIFI, or cellular connections are NOT acceptable.
• Minimum download speed of 15 Mbps.
• Minimum upload speed of 5 Mbps.
• Maximum Ping Rate of 30ms.
• Hardwired connection to the router.
• Use of a surge protector with Network Line Protection for Cardinal Health issued equipment.

Compensation and Benefits

Anticipated hourly range: $21.40 - $30.60 per hour. This position is not bonus eligible.

Cardinal Health offers a comprehensive benefits package, including:

• Medical, dental, and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before payday with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs

Application Information

The application window is anticipated to close on 5/11/2026. Interested candidates should submit their application as soon as possible. The hourly range provided is an estimate. Actual pay is determined by factors such as geographical location, relevant education, experience, skills, and internal pay equity evaluations.

Cardinal Health encourages applications from individuals who are returning to the workforce, have disabilities, do not have a college degree, and Veterans.

Cardinal Health is committed to fostering an inclusive workplace that values diversity of thought, experience, and background. We believe in the power of our differences to create better solutions and ensure employees can be their authentic selves.

Key skills/competency

• Case Management
• Patient Support
• Reimbursement
• Insurance Verification
• HIPAA Regulations
• Customer Service
• Problem Solving
• Communication Skills
• Data Entry
• Financial Assistance