Analyst I-IV, IT Digital Transformation & Innovation

About CapMetro

CapMetro is Austin's regional public transportation provider, connecting millions of people annually with jobs, schools, and more. Driven by a culture of Safety, Equity, Transparency, Sustainability, and Innovation, CapMetro strives to empower, enhance, and serve the region through responsible delivery of safe, reliable, high-quality transportation.

About The Team

The IT Digital Transformation & Innovation team works to empower, enhance, and serve the region through the responsible delivery of safe, reliable, high-quality transportation. We are driven by a culture of Safety, Equity, Transparency, Sustainability, and Innovation. These values guide us in our daily activities and decision-making and position us to be a great community partner and to better serve our riders who trust us to get them where they’re going!

Job Summary

The IT Digital Transformation & Innovation Analyst supports and advances CapMetro’s digital modernization and innovation efforts within the Information Technology division. This role strengthens IT’s ability to plan, communicate, and deliver digital transformation initiatives that promote adoption, collaboration, and continuous improvement across the organization. This role complements Organizational Strategy & Projects by focusing on innovation culture, change readiness, communication, and adoption, ensuring IT-led technology and process improvements are clearly communicated, broadly understood, and successfully adopted. Responsibilities, authority, and leadership scope vary by level, with advanced levels managing complex initiatives and serving as transformation leaders.

Responsibilities

• Support, contribute to, lead, and/or manage IT digital transformation initiatives aligned with organizational goals and operational priorities.
• Promote a culture of experimentation, learning, and innovation within IT to advance modernization efforts.
• Support the development, testing, scaling, and sustainment of innovative ideas that improve technology delivery and business outcomes.
• Support, contribute to, develop, and/or execute communication, readiness, and adoption plans for technology and process initiatives.
• Equip IT managers and staff with tools, resources, and strategies to lead through transformation (scope varies by level).
• Identify potential resistance and develop strategies to increase engagement and adoption.
• Collaborate closely with Organizational Strategy & Projects to align IT transformation initiatives with enterprise priorities, planning cycles, and agency-wide communication.
• Partner with People & Culture and Learning & Development to support change readiness, leadership enablement, and training alignment for technology rollouts.
• Coordinate with internal communications stakeholders to ensure consistent and effective messaging related to IT initiatives.
• Work across IT leadership, technical teams, and business partners to identify opportunities for innovation, efficiency, and continuous improvement.
• Participate in governance, planning, and decision-making forums to represent IT innovation and adoption perspectives.
• Support, contribute to, develop, and/or manage metrics and feedback loops to assess adoption, engagement, and readiness.
• Use data, insights, and lessons learned to continuously refine transformation and innovation efforts.
• Support, contribute to, lead, and/or manage project teams composed of internal and external technical and non-technical staff to ensure successful delivery and adoption.
• Build strong, customer-focused relationships with stakeholders by understanding needs, addressing challenges, and providing timely, effective communication.
• Follow Capital Metropolitan Transportation Authority safety and security policies, integrate safety into all work activities, and report safety or security concerns.
• Perform other duties as required in support of Capital Metro Strategic Goals and the IT Vision, Mission, and Objectives.
• The IT Digital Transformation & Innovation Analyst IV focuses on how IT leads digital transformation—through innovation culture, change readiness, and clear communication—ensuring that technology-driven change is effectively adopted across the agency.

Qualifications

• Bachelor’s degree in Organizational Change, Information Systems, Communications, Public Administration, Business, or a related field. Additional related experience may substitute for degree on a year-for-year basis up to four years.
• Related experience and/or industry recognized or professional certifications may substitute for educational requirements on a year for year basis for up to four (4) years.
• At least two (2) years of progressively responsible experience leading digital transformation, organizational change, or innovation initiatives.
• Proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, SharePoint, Teams and Outlook, or similar software.
• Experience in a public-sector, transportation, or infrastructure organization preferred.
• Certification(s) in Change Management, Agile, or related methodologies preferred.

Knowledge, Skills, And Abilities

• Demonstrated success facilitating cross-functional collaboration and driving adoption of new systems or processes in a complex environment.
• Strong written and verbal communication skills, including experience developing and delivering executive and employee-facing messaging.
• Experience working within structured IT, project, or service management frameworks (e.g., ITSM, Agile, or similar).
• Familiarity with innovation and continuous improvement practices such as design thinking, Lean, or process improvement.
• Excellent organization abilities, analytical skills and communication skills including the ability to effectively communicate technical information to a non-technical audience.
• Self-motivated and seeks opportunities for continuous improvement of IT skills and processes.
• Be a catalyst and a willing participant of organizational changes.
• Ability to work in a team environment in a matrix organization, partnering well with employees, management, users, vendors, contractors and undertaking duties and tasks as assigned without close supervision.
• Ability to be a positive and constructive contributor in a team-based environment.
• Experience mediating across stakeholders and development team members to align on a solution, escalating as needed.
• Experience of in-depth knowledge & practice applying Agile development methodology.
• Skill in understanding customer needs & articulating them into solutions.
• Ability to use analytical skills and experience making decisions based on imperfect data.
• Knowledge of Information Systems Implementation Lifecycle desired.
• Ability to manage several diverse products simultaneously and prioritize effectively.
• Ability to identify critical risk factors that may impact the product or portion of the project.
• Excellent attention to detail.
• Ability to effectively manage multiple priorities and diverse groups of people and activities simultaneously.
• Demonstrated leadership ability.

Cross Functional Service Impacts Team Member

This position is a member of the Cross Functional Service Impacts Team. Responsibilities include attending quarterly meetings to discuss Tier 3 and 4 Service Impacts, Capital Metro Service Changes, and all other large customer-facing projects. This team ensures that all business facets are considered and managed effectively to provide the greatest service to our customers. In rare instances, this will require working outside of normal business hours.

Work Environment and Physical Demands

Work is generally performed in an office environment with minimal exposure to unpleasant or hazardous conditions. This position works with multiple project timelines and manages employees performing complex work. Incumbent must be able to stand and sit frequently throughout an eight-hour period, reach vertically and horizontally. Must be able to use telephone or headset equipment. Incumbent must be able to lift and move material weighing up to 20 lbs., perform work at a computer terminal for 6-8 hours a day, and function in an environment with constant interruptions. Reasonable accommodations may be made for individuals with disabilities.

Mobility Status

This is a Remote position. Your primary workplace is your home or another location in Texas. You are expected to work in the office as needed and must be able to respond to a CapMetro facility within 24 hours if business needs require. Must be in-office for socialization, strategic collaboration, supervision, oversight, and accountability as needed. Mobility status is subject to change.

What’s In It For You

• Work with a diverse, collaborative, and energetic workforce focused on innovation.
• Utilize free and reduced-fare transit service.
• Free gym access with onsite trainers.
• Enroll children in the onsite award-winning Childcare and Learning Center (ages 6 months to 6 years).

Commitment to Equal Employment Opportunity

CapMetro is an equal employment opportunity employer and committed to creating a welcoming environment for all employees. We prohibit discrimination and harassment of any kind. Hiring decisions are based solely on qualifications, merit, and organization needs.

Key skills/competency

• Digital Transformation
• Innovation
• Change Management
• Organizational Change
• Communication
• Adoption Strategies
• IT Strategy
• Cross-functional Collaboration
• Agile Methodologies
• Public Transit