Fraud Detection Coordinator @ Capital One
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Job Details
Job Overview
Capital One invites you to join as a Fraud Detection Coordinator. This work from home position on the Documentation Verification Team involves managing fraud detection and verifying documentation with a strong customer focus.
Responsibilities & Requirements
- Customer service and call center experience essential.
- Experience with Google Suite or Microsoft Office required.
- Attention to detail with good judgement and independent decision-making.
- Secure and reliable home office and internet connection required.
- Live within 100 miles of the designated zip codes and able to report in person with 24 hours notice.
Training & Culture
At Capital One, continuous learning and development are emphasized along with a compassionate approach to customer care. The role encourages proactivity, time management, reliable attendance and effective use of de-escalation techniques.
Compensation & Benefits
The position offers a competitive salary of $43,680 annually along with hourly rate details, plus comprehensive benefits including medical, dental, vision, paid time off, 401K, tuition reimbursement, and more.
Work From Home & Location Requirements
This role is primarily remote; however, candidates must live within one of the designated areas including Richmond, VA; Chesapeake, VA; Tampa, FL; Las Vegas, NV; Plano, TX; Wilmington, DE; Lincoln, NE; or St. Cloud, MN and may be required to report on-site with minimal notice.
Key Skills/Competency
- Fraud Detection
- Documentation
- Customer Service
- Call Center
- Attention to Detail
- Google Suite
- Microsoft Office
- Internet Security
- De-escalation
- Time Management
How to Get Hired at Capital One
🎯 Tips for Getting Hired
- Customize your resume: Highlight fraud detection and customer service skills.
- Study Capital One: Understand their culture and training programs.
- Showcase remote readiness: Emphasize secure home office setup.
- Prepare for interviews: Focus on decision-making and de-escalation.