Senior Associate User Experience Research Opera... @ Capital One
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Overview
The Senior Associate User Experience Research Operations role at Capital One is focused on elevating research practices through strategic planning and hands-on execution. The role empowers researchers and designers with unified research operations, standardized workflows, and robust documentation.
What You’ll Do
This position involves process optimization, research governance, knowledge management, research advocacy, and project management across multiple research initiatives. Responsibilities include:
- Manage systems and logistics for multiple research projects
- Create process improvements and optimize practices
- Ensure compliance with research ethics, privacy, and data protection
- Build and maintain a library of research practices and templates
- Work closely with research and design teams to address project needs
Qualifications
Basic qualifications include at least 2 years of experience in UX or Research Operations roles and 1 year working directly with Research or Design teams. Preferred experience includes effective communication, systems thinking, and familiarity with research tools such as Jira, Confluence, and data visualization tools.
Additional Information
This full-time role offers a competitive salary range based on location, performance incentives, and a comprehensive benefits package. Applicants must have work authorization as Capital One does not sponsor new employment authorization.
Key skills/competency
- User Experience
- Research Operations
- Process Optimization
- Compliance
- Project Management
- Knowledge Management
- Research Advocacy
- Strategic Planning
- Documentation
- Communication
How to Get Hired at Capital One
🎯 Tips for Getting Hired
- Research Capital One's culture: Study their values and recent projects.
- Customize your resume: Highlight research and process skills.
- Showcase project management: Emphasize Jira and Confluence expertise.
- Prepare for behavioral interviews: Share process improvement experiences.