Principal Associate, Product Management
Capital One
Job Overview
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Job Description
About Capital One Canada
For 30 years, Capital One has been on a mission to change banking for good, building relationships by making credit accessible, simple, intuitive, and rewarding. We aim to help Canadians succeed with credit, believing in our customers, associates, and talent like you!
About The Team
Product Managers at Capital One Canada are tech-savvy pioneers, always looking at what's new and what's next. We prioritize the customer and develop cutting-edge products to meet their needs. We are fully invested in the cloud and leaders in adopting open-source technologies, RESTful APIs, microservices, and containers, building and releasing our own products with speed and agility.
Dedicated problem-solvers, our Product Managers leverage big data, agile principles, and human insights to re-imagine how people interact with money, creating experiences that simplify and enhance our customers’ lives.
About The Role
As a Principal Associate, Product Management, you will help people create meaningful interactions with Capital One through various initiatives, including:
- Giving customers the confidence to apply without rejection using Quick Check, our credit card eligibility tool.
- Enhancing the credit card application experience to encourage early adoption of digital habits.
- Managing and scaling data and machine learning platforms across the organization to deliver smart, personalized experiences.
- Creating easy digital solutions that help customers address fraud and quickly resume using their card.
- Developing assistance programs to help customers who are struggling with their payments.
- Providing customers with relevant details about their account conveniently within the mobile app.
Your Responsibilities
As a Principal Associate, Product Management, you’ll be expected to demonstrate proficiency in four key areas:
Human Centered
- Lead sourcing and synthesis of customer discovery efforts to understand customer needs, driving the long-term vision for your product.
- Translate these customer insights into actionable strategies that will define your team's priorities and rally stakeholders to your vision.
Business Focused
- Own and prioritize the product roadmap to deliver on business outcomes, working closely with a cross-functional team to ensure alignment of resources for success.
- Define Key Performance Indicators (KPIs) for your product, measuring and tracking progress, and refining your roadmap based on data.
Technology Driven
- Possess an end-to-end understanding of your product and its place in the larger ecosystem, anticipating impacts from changes across the business.
- Collaborate closely with tech leadership and architecture to understand technical trade-offs and their impact on the customer experience, always ensuring the best tool is used for the job.
Transformational Leadership
- Rally your teams and senior stakeholders to your product vision, proactively leveraging relationships across the ecosystem to align with your vision and influence prioritization among partner teams.
Basic Qualifications
- At least 3 years of Product Management experience with software products.
- Experience successfully delivering a software product.
- Strong quantitative and qualitative skills; able to make data-driven decisions and provide recommendations to drive action.
Preferred Qualifications
- Bachelor’s Degree in Business, Finance, Engineering, or a related field.
- 5+ years of experience in Product Management.
- Experience in financial services, technology, or operations.
Working at Capital One
Enjoy a hybrid work environment, requiring 3 days in the office. Set up a comfortable workspace with our one-time Work From Home allowance. Our head office is conveniently located across the street from Union Station in Toronto.
Capital One supports your well-being – physically, financially, and emotionally. We offer full coverage for spouses, domestic partners, and dependents, up to $3000 in mental health coverage, and up to $5000 in tuition subsidies per year, demonstrating our commitment to helping you live your best life.
Key skills/competency
- Product Management
- Product Strategy
- Customer Discovery
- Agile Methodologies
- Data-Driven Decision Making
- Financial Services
- Software Product Delivery
- Stakeholder Management
- Roadmap Prioritization
- Digital Transformation
How to Get Hired at Capital One
- Research Capital One's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor to understand their customer-centric and tech-driven approach.
- Tailor your resume: Highlight extensive product management experience, specifically showcasing success in delivering software products and utilizing data-driven decision-making in financial services or related tech sectors.
- Showcase product impact: Prepare to articulate how you've driven business outcomes, enhanced customer experiences, and managed product roadmaps, providing concrete examples of your contributions.
- Prepare for product-centric interviews: Expect questions on problem-solving, customer obsession, technical understanding, and your ability to rally teams and stakeholders around a product vision at Capital One.
- Network strategically: Connect with current Capital One employees, especially those in product management roles, on LinkedIn to gain insights into the company's culture, specific team dynamics, and interview process.
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