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Gen Ops Agent West Coast Velocity Black
Capital One
Original Job Summary
About the Role
The Gen Ops Agent West Coast Velocity Black role at Capital One is a customer service and concierge position focused on delivering high-end experiences via 24/7 chat, AI, and mobile payments. You will be communicating with clients, restaurants, vendors, and team members to ensure outstanding service covering dining, travel, luxury goods, and exclusive experiences.
General Responsibilities
- Communicate with clients, restaurants, vendors, and team members
- Sourcing content ideas for the Content Team weekly
- Completing end-to-end member requests
What We Are Looking For
Candidates should be adaptable, multitask, and have a 'Yes first' mentality with experience serving high net worth individuals. Excellent communication skills, a collaborative spirit, and the ability to work in a high-pressure environment with tight deadlines are essential.
Basic & Preferred Qualifications
A high school diploma or equivalent is required with at least 1 year of retail, sales, or customer service experience. Preferred candidates will have 2+ years in these roles.
Salary & Benefits
This is a full-time role with an annual salary for remote positions ranging from $56,800 to $64,800. Capital One offers a competitive benefits package that includes health, financial, and wellness benefits.
Key Skills/Competency
- Customer Service
- Concierge
- Communication
- Adaptability
- Multitasking
- High-end Experiences
- Problem Solving
- Team Collaboration
- Time Management
- Digital Tools
How to Get Hired at Capital One
🎯 Tips for Getting Hired
- Research Capital One's culture: Review mission, values, and recent press releases.
- Customize your resume: Highlight customer service and concierge experience.
- Showcase communication: Emphasize clarity and teamwork in application.
- Prepare for interviews: Practice responses for high-pressure scenarios.