Fraud Investigator
Capital One · Nottingham, England, United Kingdom
- On site
- Full-time
- £28,000 / year
- Nottingham, England, United Kingdom
Job highlights
- Investigate fraud across applications, accounts, and disputes.
- Protect business and customers from financial loss.
- Handle customer contact and end-to-end case management.
- Requires strong attention to detail and judgment.
- Hybrid work model after initial training period.
About the role
Fraud Investigator
Our Fraud team protects the business from fraud losses whilst putting the customer at the heart of everything we do. They apply judgement to all investigations and reach the right outcome for our customers.
As a member of the Fraud team, you’ll work to investigate:
- Application Fraud
- Account Takeover
- Disputes
What you'll do
- Investigate inbound and outbound customer contact for all areas of Fraud and Disputes, including Application Fraud, Account Takeover and Disputes
- Protect the business from fraud losses by proactively identifying fraudulent applications and transactions; and protect victims of fraud and genuine customers
- Be the point of contact for offshore vendors and other areas of the UK business
- Take ownership of cases with end to end case management and one call resolution.
What we’re looking for
- Adaptable in a fast-paced environment
- Expert attention to detail would make you a superstar in this role
- A team player that acts with integrity and treats our customers with respect
- Demonstration of solid judgement
- A great communicator, both verbal and written, communicating effectively to customers and third parties
We are committed to creating a level playing field and seek to create teams that are representative of our customers and the communities we serve. We’d love to hear from you if you identify with a typically under-represented group in our industry and are particularly keen to hear from women, the LGBTQ+ community and ethnic minority candidates.
Where and how you'll work
We have developed a blended learning and support programme involving in-person, remote and self learning. This means:
- You’ll get full training in the role for 12 weeks where you’ll be based in our Nottingham office. This supports your development in the role but also allows you to learn more about our culture and build relationships with colleagues. During your training, your working hours will be 09:00 to 17:30, Monday to Friday. Once you've completed training, your hours will be 09:00 to 17:00, Monday to Friday.
- You’ll transition to mostly working from home and you’ll spend a day in our office every 2 weeks. This will be for team building, collaboration and the opportunity to meet and spend time with your colleagues face to face. However, if you want to work from the office more, you can!
What’s in it for you
- Salary of £28,000.00
- Laptop provided on your first day
- Life and private medical insurance
- Enhanced parental leave and family care days
- 25 days holidays per year with the option to buy up to 5 more
- Excellent training in our open plan offices for your first 12 weeks
- Primarily remote working upon completion of training (work from home, with 2 days per month in our Nottingham office for team building and collaboration).
- Advanced career progression
- Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant and mindfulness space.
What You Should Know About How We Recruit
We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages.
We Also Partner With Organisations Including The Women In Finance And Race At Work Charters, Stonewall And UpReach To Find People From Every Walk Of Life And Help Them Thrive With Us. We Have a Whole Host Of Internal Networks And Support Groups You Could Be Involved In, To Name a Few
- REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies
- OutFront – to provide LGBTQ+ support for all associates
- Mind Your Mind – signposting support and promoting positive mental wellbeing for all
- Women in Tech – promoting an inclusive environment in tech
- EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry
Capital One is committed to diversity in the workplace.
If you require a reasonable adjustment, please contact ukrecruitment@capitalone.com All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Who We Are
At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.
Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Key skills/competency
- Fraud Investigation
- Application Fraud
- Account Takeover
- Disputes Management
- Customer Contact
- Case Management
- Attention to Detail
- Judgement
- Communication
- Integrity
Skills & topics
- Fraud Investigator
- Fraud Detection
- Risk Management
- Financial Crime
- Customer Service
- Case Management
- Dispute Resolution
- Account Security
- Financial Services
- Compliance
How to get hired
- Tailor your resume: Highlight your investigative skills, attention to detail, and communication abilities relevant to fraud detection.
- Showcase judgment: Provide examples of how you've used sound judgment in previous roles to resolve issues.
- Emphasize team player qualities: Demonstrate your integrity and customer-centric approach in your application.
- Prepare for interviews: Be ready to discuss your experience with case management and handling customer interactions.
- Research Capital One: Understand their commitment to diversity and customer success to align your application.
Technical preparation
Behavioral questions
Frequently asked questions
- What is the salary for a Fraud Investigator at Capital One UK?
- The Fraud Investigator role at Capital One UK offers a starting salary of £28,000 per year.
- What kind of fraud will I investigate as a Fraud Investigator at Capital One?
- As a Fraud Investigator, you will investigate Application Fraud, Account Takeover, and Disputes.
- Is this a remote or on-site role for a Fraud Investigator at Capital One?
- The role is hybrid. You will have 12 weeks of in-office training in Nottingham, followed by primarily remote work with one day in the office every two weeks for team building and collaboration.
- What are the working hours for a Fraud Investigator at Capital One?
- During the 12-week training period, hours are 09:00 to 17:30, Monday to Friday. After training, hours adjust to 09:00 to 17:00, Monday to Friday.
- What qualifications are most important for a Fraud Investigator at Capital One?
- Capital One seeks candidates with adaptability, expert attention to detail, integrity, strong judgment, and excellent verbal and written communication skills.
- What benefits are offered for the Fraud Investigator position at Capital One?
- Benefits include a laptop, life and private medical insurance, enhanced parental leave, 25 days of holiday (with option to buy more), and advanced career progression opportunities.
- Does Capital One support diversity and inclusion for Fraud Investigator roles?
- Yes, Capital One is committed to building diverse and inclusive teams and encourages applications from under-represented groups, including women, the LGBTQ+ community, and ethnic minority candidates.
- How can I apply for the Fraud Investigator job at Capital One UK?
- You can apply through the Capital One careers portal. For technical support or questions about the recruiting process, email Careers@capitalone.com.