Fraud Detection Coordinator
@ Capital One

Richmond, VA
$43,680
On Site
Full Time
Posted 1 day ago

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Job Details

Job Overview

Capital One is offering a Fraud Detection Coordinator position for candidates working from home with a requirement to be within 100 miles of designated locations. The role focuses on documentation verification, fraud detection, customer care, and process adherence.

Key Responsibilities and Requirements

Candidates must possess at least a high school diploma or GED, 2+ years of customer service or call center experience, and 1+ year of proficiency with Google Suite or Microsoft Office. Preferred qualifications include additional customer service experience, knowledge in the financial industry, and fraud or disputes experience.

  • Maintain secure, high-speed home internet and private network.
  • Report in person when required with 24 hours notice.
  • Adhere to strict documentation verification and fraud detection protocols.
  • Engage in continuous training and skill development.
  • Exhibit strong customer focus and de-escalation techniques.

Compensation & Benefits

The Fraud Detection Coordinator role offers an hourly rate starting at $21 per hour. Salaries at designated locations are fixed at $43,680 annually. Additional benefits include medical, dental, vision, flexible schedule options, tuition reimbursement, paid time off, and more.

Work From Home Requirements

Candidates must have a secure home office, reliable cable or fiber internet (not cellular data), and meet specific ISP speed requirements to ensure optimal performance during customer interactions.

Location Requirements

Applicants must live within a 100 mile radius of one of the following zip codes: 23060 (Richmond, VA), 23320 (Chesapeake, VA), 33634 (Tampa, FL), 89144 (Las Vegas, NV), 75024 (Plano, TX), 19801 (Wilmington, DE), 68521 (Lincoln, NE), or 56301 (St. Cloud, MN). Applicants residing in California are not eligible.

Key Skills/Competency

  • Fraud Detection
  • Documentation Verification
  • Customer Service
  • Call Center
  • Google Suite
  • Microsoft Office
  • Communication
  • Attention to Detail
  • Time Management
  • De-escalation
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How to Get Hired at Capital One

🎯 Tips for Getting Hired

  • Customize your resume: Highlight fraud detection and customer service skills.
  • Research Capital One: Understand company values and operational methods.
  • Emphasize experience: Detail call center and document verification roles.
  • Prepare for interviews: Practice scenario-based questions and system tests.

📝 Interview Preparation Advice

Technical Preparation

Review fraud detection software basics.
Test home internet speed and reliability.
Familiarize with Google Suite and Microsoft Office.
Ensure secure private network setup.

Behavioral Questions

Describe handling difficult customer calls.
Explain adapting to procedure changes.
Discuss attention detail in documentation.
Share experience working with team conflict.

Frequently Asked Questions