Fraud Detection Coordinator

@ Capital One

About the Role

Capital One is seeking a Fraud Detection Coordinator for the Documentation Verification Team. This role is work from home but requires candidates to live within a 100 mile radius of select US zip codes and to report in person when required with 24 hours notice.

Responsibilities & Requirements

The successful candidate will:

• Engage in fraud detection and documentation verification.
• Demonstrate strong customer service and call center experience.
• Utilize Google Suite or Microsoft Office proficiently.
• Maintain a secure, private home office with reliable high-speed internet.
• Meet work location requirements within designated US areas.

Benefits & Compensation

This role offers competitive pay with an hourly rate of $21 and an annualized salary of $43,680 for full time positions. Employees enjoy comprehensive benefits including medical, dental, vision, flexible scheduling, paid time off, and more.

Training & Development

Capital One invests in both formal and informal learning opportunities to help you succeed. You will receive training on critical skills like listening, questioning, call control, de-escalation, and effective time management.

Work from Home Technology & Location Requirements

Candidates must have a secure home office, reliable non-cellular internet (preferably cable or fiber), and must reside within 100 miles of one of the designated zip codes: 23060 (Richmond, VA), 23320 (Chesapeake, VA), 33634 (Tampa, FL), 89144 (Las Vegas, NV), 75024 (Plano, TX), 19801 (Wilmington, DE), 68521 (Lincoln, NE) or 56301 (St. Cloud, MN).

Key skills/competency

Fraud detection, documentation, customer service, call center, Google Suite, Microsoft Office, secure network, time management, communication, problem-solving.