Fraud Detection Coordinator @ Capital One
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Job Details
About the Role
This Fraud Detection Coordinator role at Capital One is a work from home position with specific reporting locations when needed. Candidates must reside within a 100-mile radius of designated zip codes in VA, FL, NV, TX, DE, NE, and MN. The role is part of Capital One Customer Operations, focusing on fraud detection through documentation verification.
What You Will Do
- Utilize strong attention to detail and customer focus.
- Communicate effectively with customers, peers, and management.
- Apply independent decision-making and de-escalation techniques.
- Maintain a secure, high-speed home office environment.
- Adhere to strict internet and technical requirements.
Training and Development
Capital One invests heavily in both formal and informal training practices. Successful associates are expected to learn continuously, adapt to changes, and help deliver compassionate service to customers.
Compensation and Benefits
The role compensates at approximately $43,680 annually (location specific) with an hourly rate of $21, along with comprehensive benefits including Medical, Dental, Vision, Flexible Schedule Options, PTO, 401K, and more.
Basic and Preferred Qualifications
- High school diploma or equivalent with 2+ years customer service experience.
- Experience with Google Suite or Microsoft Office.
- Preferred experience in fraud/disputes and financial industry (minimum 6 months).
Key Skills/Competency
- Fraud Detection
- Documentation Verification
- Customer Service
- Call Center
- Attention to Detail
- Communication
- Training
- Internet Security
- Decision Making
- Flexibility
How to Get Hired at Capital One
🎯 Tips for Getting Hired
- Research Capital One's culture: Understand mission, values, and recent updates.
- Tailor your resume: Highlight fraud detection and customer skills.
- Customize your application: Address key qualifications in cover letter.
- Prepare for interviews: Practice technical and behavioral questions.
- Verify technical setup: Ensure home office meets requirements.