Fraud Detection Coordinator Documentation Verif...
@ Capital One

Wilmington, DE
$43,680
On Site
Full Time
Posted 22 days ago

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XXXXXXXX XXXXXXXXXXX XXXXXXX***** @capitalone.com
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Job Details

Overview

Capital One is seeking a Fraud Detection Coordinator Documentation Verification Team member for a work from home role. Candidates must live within 100 miles of designated zip codes (Richmond, VA; Chesapeake, VA; Tampa, FL; Las Vegas, NV; Plano, TX; Wilmington, DE; Lincoln, NE; St. Cloud, MN) and be able to report in person with 24 hours notice when required.

What You Will Do

You will use your strong attention to detail and customer service skills to review documentation for fraud detection. Your responsibilities include effective communication with peers, management, and customers, exercising judgment, call control, de-escalation techniques, time management, and maintaining a secure and reliable home office environment.

Training and Development

At Capital One, you will be given formal and informal training opportunities to help develop your skills. Successful associates are proactive learners with a positive attitude and flexibility to embrace change.

Compensation & Benefits

This full-time role offers competitive pay at $21 per hour with an annualized salary of $43,680 in designated locations. Benefits include medical, dental, vision, prescription coverage, flexible schedule options, paid time off, wellbeing offerings, tuition reimbursement, training and development, flexible spending accounts, life insurance, disability insurance, 401K and stock purchase plans.

Technical & Home Office Requirements

Candidates must have a secure, private home office with a reliable, non-cellular internet connection provided by Cable or Fiber. The internet speed should meet or exceed 5Mbps on VPN, with 10+ Mbps preferred. Both hardwired and WiFi connections are acceptable if requirements are met.

Basic Qualifications

  • High school diploma, GED or equivalent
  • Minimum 2 years of customer service/call center experience
  • At least 1 year experience with Google Suite or Microsoft Office

Preferred Qualifications

  • 3+ years customer service/call center experience
  • Financial industry experience (6+ months)
  • Fraud or Disputes experience (1+ year)

Work from Home Location Requirements

Candidates must reside within 100 miles of one of the designated zip codes and be prepared to report in person with a minimum of 24 hours notice.

Key skills/competency

  • Fraud detection
  • Documentation verification
  • Customer service
  • Attention to detail
  • Communication
  • Time management
  • Call control
  • De-escalation
  • Technical troubleshooting
  • Training and development
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How to Get Hired at Capital One

🎯 Tips for Getting Hired

  • Customize your resume: Highlight customer service and fraud skills.
  • Optimize your online profiles: Showcase work from home experiences.
  • Study Capital One: Understand their mission and values.
  • Prepare for interviews: Focus on problem-solving and communication.

📝 Interview Preparation Advice

Technical Preparation

Test home internet speed.
Secure private, wired connection setup.
Verify VPN meets speed requirements.
Familiarize with Google Suite tools.

Behavioral Questions

Describe handling challenging customer calls.
Showcase teamwork in high-pressure situations.
Explain adapting to change quickly.
Detail time management during peak hours.

Frequently Asked Questions