Fraud Detection Coordinator - Documentation Ver...
@ Capital One

Lincoln, NE
$43,680
On Site
Full Time
Posted 1 day ago

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Job Details

Overview

Capital One is seeking a Fraud Detection Coordinator for the Documentation Verification Team. This role offers a work-from-home setup, but candidates must reside within a 100-mile radius of specific US zip codes and report in person with at least 24 hours notice if required.

Role Summary

In this role you will verify documentation, handle fraud detection inquiries, provide customer service support, and ensure compliance with company standards. You will use tools such as Google Suite or Microsoft Office, and need to demonstrate attention to detail, flexibility, and a strong customer focus.

What You Will Need

  • High school diploma, GED or equivalent certification
  • Minimum 2 years call center or customer service experience
  • At least 1 year using Google Suite or Microsoft Office
  • Preferred: 3 years in customer service and experience in Fraud/Disputes
  • Compliant work from home technology and private internet connection

Compensation & Benefits

The hourly rate is $21 per hour. For full-time roles in designated locations, the annual salary is $43,680. Benefits include medical, dental, vision, paid time off, flexible scheduling, tuition reimbursement, and more.

Work From Home Requirements

Candidates must have a secure home office, reliable internet (non-cellular), and comply with specific ISP speed and security requirements.

Location Requirements

Candidates must reside within a 100-mile radius of one of the following zip codes: Richmond, VA (23060); Chesapeake, VA (23320); Tampa, FL (33634); Las Vegas, NV (89144); Plano, TX (75024); Wilmington, DE (19801); Lincoln, NE (68521); or St. Cloud, MN (56301).

Key skills/competency

Fraud detection, documentation verification, customer service, compliance, attention to detail, flexibility, communication, problem solving, call control, technical aptitude

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How to Get Hired at Capital One

🎯 Tips for Getting Hired

  • Research Capital One's culture: Understand their mission and values.
  • Customize your resume: Highlight fraud detection and customer service skills.
  • Review job requirements: Emphasize technical and documentation expertise.
  • Prepare for interviews: Practice customer service and situational questions.

📝 Interview Preparation Advice

Technical Preparation

Review internet speed requirements and secure setup.
Familiarize with Google Suite and Microsoft Office.
Practice using call control systems and troubleshooting.
Update computer security and network settings.

Behavioral Questions

Describe a time handling difficult customer calls.
Explain how you adjust to sudden process changes.
Share an experience managing fraud-related issues.
Discuss when you used clear communication in conflict.

Frequently Asked Questions