Fraud Detection Coordinator

@ Capital One

Position Overview

The Capital One Fraud Detection Coordinator role offers a work from home opportunity with occasional in-person reporting based on location. In this role, you will be part of the Documentation Verification Team and contribute to fraud detection and customer support efforts.

Key Responsibilities and Requirements

Candidates must live within 100 miles of designated locations (Richmond, VA; Chesapeake, VA; Tampa, FL; Las Vegas, NV; Plano, TX; Wilmington, DE; Lincoln, NE; St. Cloud, MN) and report in person when required with 24 hours notice. Essential skills include:

• At least 2 years of customer service or call center experience
• Minimum 1 year of Microsoft Office or Google Suite experience
• Attention to detail, strong communication, and decision-making skills
• Ability to maintain a secure home office with reliable high-speed internet
• Experience in fraud/disputes is a plus

Compensation and Benefits

The role offers competitive pay based on location. For example, in Plano, TX, the annual salary is $43,680. Additional benefits include:

• Medical, Dental, Vision, and Prescription coverage from Day 1
• Flexible schedule options and paid time off
• Tuition reimbursement and professional development programs
• 401K, stock purchase plan, and other financial benefits

Work from Home Technology & Location Requirements

Applicants must have a private, secure home office with a reliable broadband connection. Cellular data and hotspots are not acceptable. The role is remote but requires presence at designated centers when necessary.

Key skills/competency

Fraud Detection, Customer Service, Documentation, Verification, Microsoft Office, Google Suite, Secure Networking, Attention to Detail, Communication, Time Management