Customer Service Coordinator, Card Account Servicing

Work from Home Customer Service Coordinator, Card Account Servicing at Capital One

Are you seeking a challenging role offering the convenience of virtual work? This Customer Service Coordinator, Card Account Servicing position at Capital One might be ideal for you! Candidates must reside within a 100-mile radius of specific zip codes (excluding CA) and be available to report in person with 24 hours notice when required. Eligible locations include:

• 23060 (Richmond, VA)
• 23320 (Chesapeake, VA)
• 33634 (Tampa, FL)
• 89144 (Las Vegas, NV)
• 75024 (Plano, TX)
• 19801 (Wilmington, DE)
• 68521 (Lincoln, NE)
• 56301 (St. Cloud, MN)

More Than Just a Bank, More Than Just a Career

At Capital One, your voice is our voice, and we champion our associates. We believe in listening and asking, "How can I help?" This approach guides how we serve our customers and transform banking with compassion and effective solutions. Financial matters can be stressful, but seeking help shouldn't be. Our Customer Care team is empowered and supported to provide exceptional service, and we'll support you every step of the way. This is life at Capital One.

More Than Just Training, More About You

Capital One is committed to ensuring associates possess the skills and knowledge needed to succeed and best serve customers. We invest significantly in both formal and informal learning and development. Through these programs and your daily work, successful Customer Service Coordinator, Card Account Servicing associates will:

• Demonstrate a strong ability and willingness to learn, meticulous attention to detail, a positive attitude, and adaptability to change.
• Exhibit a strong customer focus rooted in empathy.
• Communicate effectively with peers, management, and customers.
• Exercise sound judgment and independent decision-making skills.
• Master exceptional listening, questioning, call control, and de-escalation techniques.
• Be proactive, possess effective time management, and strong organizational skills.
• Display dependability with a solid attendance record.
• Maintain a sufficient, reliable private internet connection, not dependent on cellular data (not a hotspot).

Compensation

The compensation for this role is $21 per hour. The full-time annual salary is $43,680 across all listed locations.

More Benefits, More Health, More Wealth, And More Life

Capital One encourages a healthy work-life balance and offers comprehensive benefits designed to support your total well-being. These include:

• Medical, Dental, Vision, Prescription coverage starting Day 1.
• Flexible Schedule Options.
• Paid Time Off.
• Wellbeing offerings such as backup childcare and Mental Wellness support.
• Tuition Reimbursement.
• Paid Training and Development offered quarterly.
• Flexible Spending Account.
• Life Insurance and Disability Insurance.
• 401(K) and Stock Purchase Plan.

"At Capital One, we strive to attract the best people to give them the opportunity to be great." - Rich D. Fairbank, Chairman, Founder and CEO.

We believe in the Power of One: Work & Culture at Capital One.

Basic Qualifications:

• High School Diploma, GED, or equivalent certification.
• At least 2 years of Customer Service or Call Center Experience.
• At least 1 year of experience using Google Suite or Microsoft Office.

Preferred Qualifications:

• At least 3 years of Customer Service or Call Center experience.
• At least 6 months of experience in the Financial Industry.

Work from Home Technology Requirements

• Secure home office environment, free from noise and distractions.
• Reliable private internet connection (not cellular data/hotspot) is required.
• Private, password-protected network where you own or monitor all devices.
• Internet service must be provided by Cable or Fiber Internet Service Providers (ISP). Hotspots and satellite services are prohibited.
• Maintain a minimum of 100 Mbps download / 10 Mbps upload speed.
• Both hardwire and WiFi connections are acceptable if speed and security are met.

Capital One reserves the right to verify internet provider, speed, and service package. Requirements may change with new technology. Consistent internet stability issues may require service upgrade.

Work from Home Location Requirements

Candidates must live within a 100-mile radius of Richmond, VA; Chesapeake, VA; Tampa, FL; Las Vegas, NV; Plano, TX; Wilmington, DE; Lincoln, NE; or St. Cloud, MN. Reporting in person may be required with 24 hours notice. Applicants residing in California or beyond the 100-mile radius are not eligible. Capital One will not sponsor employment authorization for this position.

Key skills/competency

• Customer Service
• Call Center Operations
• Card Account Servicing
• De-escalation Techniques
• Problem Solving
• Google Suite
• Microsoft Office
• Empathy
• Time Management
• Communication Skills