Technical Support Officer

Technical Support Officer at Capita

Join Capita as a Technical Support Officer and play a key role on one of our largest delivery contracts. Working as part of a supportive and collaborative team, you’ll provide day to day technical support to help ensure consistent, high quality service for our customers.

If you have a passion for IT and are looking to grow your career in a fast-paced and encouraging environment, this is an excellent opportunity. We’re looking for a proactive self-starter—whether you are an early-career IT professional or already have hands-on experience.

How This Role Aligns To Capita’s Values

Customer First, Always

• Delivering day-to-day technical support ensures customers receive a reliable, high-quality service.
• Producing clear reports and responding to support queries demonstrates a commitment to positive customer outcomes.

Fearless Innovation

• Learning SQL, ITIL, and new technical processes shows a willingness to grow and embrace new skills.
• Supporting system upgrades and patch management contributes to continuous improvement and innovation.

Achieve Together

• Working effectively with colleagues, Project Managers, and Strategic Support Partners reflects strong teamwork.
• Supporting business functions and contributing to shared delivery targets helps the wider team succeed.

Everyone is Valued

• Communicating clearly and respectfully with internal teams, partners, and customers shows inclusivity.
• Managing workloads responsibly and supporting team goals helps create a positive, collaborative environment.

What We Are Looking For (Essential)

• Passion for IT and relevant IT knowledge
• Strong knowledge of Microsoft Office applications (Word, Excel, Outlook)
• Experience managing personal workloads and prioritising tasks
• Experience working effectively as part of a team
• Clear written and verbal communication skills, including report and proposal writing
• Experience working in high-pressure environments with tight deadlines

What You’ll Also Need (Essential)

• An appetite to learn or hands-on experience with SQL scripting
• Interest in understanding ITIL service management
• A desire to learn how to coordinate strategic third parties
• Motivation to build experience in customer-facing 2nd-line support

What You Will Be Doing (Responsibilities grow as your experience develops)

• Providing day-to-day technical support to ensure high-quality service
• Completing on-site or remote fixes within agreed SLAs
• Meeting deliverables set by the Service Delivery Manager and Project Managers
• Producing internal and external customer reports and proposals
• Maintaining and developing technical relationships with Strategic Support Partners
• Managing outstanding calls to closure using service tools
• Maintaining internal databases and procedures related to MIS and curriculum processes
• Providing support to business functions as directed by Strategic Service Delivery Managers
• Coordinating Support Partner queries and related calls
• Contributing to MIS upgrades within agreed timescales
• Performing and auditing MIS patch management

Join Capita – Where Innovation Meets Opportunity

Capita is a dynamic leader in consulting and digital services, helping some of the UK’s most recognized organizations transform and thrive. We use cutting-edge technology and fearless innovation to create smarter, more efficient solutions that make a real difference. Our work spans diverse sectors—government, healthcare, education, and finance—offering you the chance to contribute to projects that impact millions of lives. At Capita, you’ll be part of a collaborative, forward-thinking team that values creativity, growth, and inclusion.

We’re committed to your development and success, providing opportunities to learn, progress, and shape better outcomes for customers and communities. If you’re ready to make an impact and grow your career, Capita is the place for you. Check out our website www.capita.com

What’s in it for you?

• Remote working – work from wherever you’re happiest in the UK
• Competitive salary
• 23 days’ holiday, rising to 27 (pro rata) – plus the option to buy more after qualifying period
• Paid volunteering day with a charity of your choice
• Generous family leave policies – including 15 weeks’ fully paid maternity, adoption, and shared parental leave
• Cycle2Work scheme, pension, life assurance, and more

Key skills/competency

• IT Support
• Customer Service
• Technical Troubleshooting
• Microsoft Office
• SQL Scripting
• ITIL Framework
• Problem Solving
• Communication Skills
• Service Level Agreements (SLAs)
• Patch Management