Cloud Infrastructure Support Engineer

Cloud Infrastructure Support Engineer

We are looking for an experienced and highly motivated Cloud Infrastructure Support Engineer (Tier 3 / Tier 4) to join the Infrastructure Customer Engineering and Support team within the Red Hat Telco Cloud Organization.

In this role, you will serve as a critical technical SME, ensuring the performance, reliability, and availability of large‑scale cloud infrastructure platforms such as Kubernetes, Red Hat OpenShift, OpenStack, and Nokia Cloud solutions (NCS, CBIS).

Responsibilities

• Manage, troubleshoot, and optimize containerized applications and cloud infrastructure across Kubernetes, Red Hat OpenShift, and OpenStack platforms.
• Lead end‑to‑end investigation and resolution of complex, high‑severity customer incidents.
• Perform detailed Root Cause Analysis (RCA) and implement long‑term preventive solutions.
• Develop, test, and maintain automation using Python, Bash, and Ansible to improve operational efficiency.
• Provide on‑call support as part of a global follow‑the‑sun model.
• Diagnose issues across multiple layers—from high‑level Kubernetes errors to low‑level OS/kernel problems.
• Work with monitoring and logging systems (ELK stack, Prometheus, Grafana) to proactively detect and address issues.
• Collaborate closely with cross‑functional teams, including developers and product engineers, especially for Tier 4 tasks.
• Ensure all work adheres to customer SLAs and the Standard Network Touch Policy.

Your Profile

Core Technical Skills

• Strong hands‑on experience with Linux administration (CentOS, RHEL).
• Solid understanding of networking fundamentals (TCP/IP, VLANs, routing, load balancing, firewalls).
• Proven expertise in Kubernetes, OpenShift, OpenStack, Docker/Podman, Helm, KVM/QEMU.
• Strong scripting and automation skills using Python, Bash, and familiarity with Ansible.
• Experience preparing and executing Root Cause Analysis.
• Knowledge of EME (Escalation, Monitoring, and Emergency) management processes.

Problem-Solving & Operational Skills

• Excellent troubleshooting skills with the ability to deep‑dive into multi‑layer cloud infrastructure issues.
• Experience with monitoring/logging tools such as ELK, Prometheus, Grafana.
• Analytical mindset with strong ability to reason about complex system behavior.

Additional (Nice-to-Have) Expertise

• Knowledge of advanced networking tools: Calico, Multus, Open vSwitch.
• Experience with cloud‑native storage: CEPH, Rook.
• Understanding of databases such as MySQL, MariaDB, ETCD.
• Relevant certifications such as: RHCSA, RHCE, EX210 (Cloud Infrastructure), EX310 (OpenStack), EX280 (OpenShift Admin), EX380 (OpenShift Automation & API Management).

What You’ll Love About Working Here

• Work with cutting‑edge cloud technologies used by global telecom operators.
• Be part of a high‑impact engineering team solving real‑world critical issues.
• Opportunities for continuous learning and certification in Red Hat, Kubernetes, and cloud technologies.
• Global exposure through a follow‑the‑sun operational model.
• A collaborative culture that values innovation, ownership, and technical excellence.

About US

At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.

Capgemini is a global business and technology transformation partner, helping organizations accelerate their dual transformation to address the evolving needs of customers and citizens. With a strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs—from strategy and design to operations.

To achieve this, Capgemini draws on the capabilities of its 360,000 team members in more than 50 countries, all driven by the purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization with market-leading capabilities in digital, cloud, and data.

Key skills/competency

• Cloud Infrastructure Support Engineer
• Openstack L3/L4 Support
• Linux Administration
• Kubernetes
• Red Hat OpenShift
• Python/Bash Scripting
• Automation
• Root Cause Analysis (RCA)
• Monitoring and Logging (ELK, Prometheus, Grafana)
• Troubleshooting