Business Analyst - Insurance

About the Business Analyst - Insurance Role

The Business Analyst - Insurance acts as a liaison between business stakeholders and technology teams to gather requirements, analyze insurance processes, and support delivery of insurance products and system enhancements. This role involves domain expertise in insurance operations such as claims, policy administration, underwriting, billing, and customer service.

Hybrid Working at Capgemini

The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.

Your Role as a Business Analyst - Insurance

• Work with business users across Insurance functions (Claims, Policy Admin, Underwriting, Billing, Sales, Customer Service) to understand needs.
• Lead requirement workshops, interviews, and process walkthroughs.
• Document Business Requirements (BRD), Functional Requirements (FRD), and User Stories with clear acceptance criteria.
• Translate complex insurance processes into simplified workflows and technical specifications.

Insurance Domain Expertise

• Endorsements & Renewals
• Claims initiation, adjudication, and settlement
• Underwriting workflows & risk evaluation
• Premium calculations & billing
• Work with Product Owners to refine insurance product features and regulatory compliance needs.
• Support configuration and implementation of insurance platforms (Guidewire, Duck Creek, LifeAsia, PolicyCenter, ClaimCenter, etc.).

Process Mapping & Documentation

• Create process flows, use cases, data dictionaries, and system mapping documents.
• Perform gap analysis between current and target states.
• Maintain documentation aligned with compliance and audit requirements.
• Act as a bridge between business teams, development teams, QA, and vendors.
• Assist in sprint planning, backlog refinement, and team clarifications.
• Participate in solution design discussions and validate feasibility with tech teams.

Your Skills

• Policy administration, Underwriting, Claims processing, Billing & premium calculations.
• Insurance regulatory standards (IRDAI, HIPAA, GDPR, etc.).
• Hands‑on experience with requirement gathering techniques and business process modelling.
• Proficiency in JIRA, Confluence, MS Visio, Lucidchart, Excel, SQL (basic).
• Strong documentation, analytical, and problem‑solving skills.
• Experience with major insurance platforms (Guidewire, Duck Creek, LifeAsia, Ingenium, etc.).
• Agile/Scrum experience; ability to write clear user stories.
• Insurance certifications (LOMA, AINS, CPCU) and Business Analysis certifications (CBAP, CCBA, PSPO, CSPO, PSM/CSM).
• Understanding of digital insurance, portals, API integrations, and automation.
• Excellent communication and stakeholder‑engagement abilities.
• Strong critical thinking and requirement‑elaboration skills.
• Ability to simplify complex insurance workflows.
• High attention to detail with a customer‑centric approach.
• Ability to work collaboratively with cross‑functional teams.

We are a Disability Confident Employer

Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government’s Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who declare they have a disability and meet the minimum essential criteria for the role. Please opt in during the application process.

Make It Real – What it Means for You at Capgemini

You’d be joining an accredited Great Place to work for Wellbeing in 2024. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy.

You will be empowered to explore, innovate, and progress. You will benefit from Capgemini’s ‘learning for life’ mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications and much more.

You will be joining one of the World’s Most Ethical Companies®, as recognised by Ethisphere® for 13 consecutive years. We live our values by making ethical business choices every day. Working ethically is at the centre of our culture at Capgemini, meaning you will be helping to create a future we can all be proud of.

Why You Should Consider Capgemini

Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you’ll join a thriving company and become part of a collective of free-thinkers, entrepreneurs and industry experts. We find new ways technology can help us reimagine what’s possible. It’s why, together, we seek out opportunities that will transform the world’s leading businesses, and it’s how you’ll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you’ll build the skills you want. You’ll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is.

About Capgemini

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organisations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion.

Key skills/competency

• Business Analysis
• Insurance Domain
• Requirements Gathering
• Process Mapping
• Agile Methodologies
• Stakeholder Management
• System Implementation
• Regulatory Compliance
• Problem-Solving
• Technical Specifications