Academic Coach

@ Capella University

Overview

The Academic Coach at Capella University is the primary contact for learners from orientation through program completion, providing guidance, mentorship, and personalized support to help them navigate their academic journey.

Key Responsibilities

• Assist learners in developing academic plans that align with career goals.
• Monitor progress using tools, systems, and program analytics.
• Proactively support at-risk learners and address potential barriers.
• Collaborate with faculty and university partners to resolve learner issues.
• Facilitate clear communication through various channels.

Essential Duties

The Academic Coach builds strong relationships, motivates learners, and facilitates strategic planning which includes academic planning, progress monitoring, risk mitigation, and conflict resolution. The role also involves using software applications, maintaining detailed documentation, and participating in projects and training to support departmental goals.

Job Skills

• Driving Results and critical goal-oriented thinking.
• Effective communication and relationship-building.
• Adaptability in a fast-paced environment.
• Technical proficiency in Microsoft Office and software applications.
• Managing sensitive information and conflict resolution.

Work Environment

This role requires a typical office setting with significant computer and phone use. Flexibility in work hours is required along with the ability to travel up to 10% and work more than 40 hours per week during peak periods.

Qualifications

The candidate is expected to have two to four years of professional experience with a strong background in coaching, critical thinking, and problem solving. A Bachelor’s degree is required while a Master’s or Doctoral degree is preferred for advanced roles.

Key Skills/Competency

• Coaching
• Mentoring
• Academic Planning
• Progress Monitoring
• Risk Mitigation
• Communication
• Collaboration
• Problem Solving
• Technical Proficiency
• Student Engagement