Communications Centre Supervisor
@ Capella Hotels and Resorts

Sydney, New South Wales, Australia
A$90,000
On Site
Full Time
Posted 15 hours ago

Your Application Journey

Personalized Resume
Apply
Email Hiring Manager
Interview

Email Hiring Manager

XXXXXXXXX XXXXXXXXX XXXXXXXX****** @capellahotels.com
Recommended after applying

Job Details

About Capella Hotels and Resorts

Capella Hotels and Resorts embody excellence in the craft of hospitality. Our vision is to combine tradition, discovery, individuality, and a twist of the unexpected to create the perfect stay for each guest. Our destinations feature world-renowned architecture, authentic and reinvented dining, and bespoke guest services.

About Capella Sydney

Nestled in the heart of Sydney, Capella Sydney offers discreet luxury within a heritage sandstone building. It is an urban oasis where modern elegance meets historical charm, featuring curated artworks and interiors that celebrate Australia’s landscape, located steps from iconic landmarks.

The Role: Communications Centre Supervisor

As a Communications Centre Supervisor, you will be responsible for overseeing the Communications Centre and ensuring departmental standards are met. Key responsibilities include:

  • Providing exceptional guest service via calls, messages, and emails.
  • Utilizing Knowcross to manage guest requests across various departments.
  • Coordinating and assigning duties to Communication Agents.
  • Facilitating efficient internal and external communications.
  • Managing restaurant inquiries and in-room dining orders.
  • Coordinating wake-up calls and offering administrative support.
  • Resolving guest concerns professionally and following up appropriately.
  • Maintaining comprehensive hotel and local knowledge to assist guests.
  • Monitoring email and direct message response times to ensure luxury verbiage standards.

Talent Profile

We prefer candidates with tertiary education, a friendly personality, and a strong passion for guest relations. Experience in similar roles at luxury hotels or resorts is essential along with familiarity with Property Management Systems (PMS) and hotel systems like Opera Cloud and Knowcross. Candidates must also be proficient in written and spoken English and have valid working rights in Australia.

Working with Capella Sydney

Enjoy a vibrant and nurturing workplace in elegantly designed spaces within a historic building. Benefits include:

  • Online LinkedIn training courses for personal and professional growth.
  • Complimentary meals during shifts.
  • Discounts on hotels and group bookings.
  • Employee Assistance Program (EAP) for confidential counselling and support.
  • Special birthday leave.
  • Opportunities for growth and advancement within the organization.

Key skills/competency

  • Guest Service
  • Communications
  • Hospitality
  • Knowcross
  • Opera Cloud
  • PMS
  • Team Coordination
  • Administrative Support
  • Problem Solving
  • Attention to Detail
Apply without a personalized resume

How to Get Hired at Capella Hotels and Resorts

🎯 Tips for Getting Hired

  • Customize your resume: Highlight relevant hospitality and PMS experience.
  • Research Capella Hotels: Understand the company culture and values.
  • Emphasize guest service: Demonstrate communication and problem-solving skills.
  • Practice interviews: Prepare for questions on luxury hospitality.

📝 Interview Preparation Advice

Technical Preparation

Review Knowcross system basics.
Learn Opera Cloud functionalities.
Familiarize with PMS operations.
Practice digital communication tools.

Behavioral Questions

Describe handling difficult guest calls.
Explain task prioritization under pressure.
Detail teamwork examples in service environments.
Share conflict resolution experiences.

Frequently Asked Questions