Senior Product Manager Content Safety

About the Role of Senior Product Manager Content Safety

Join the team redefining how the world experiences design. As a Senior Product Manager Content Safety, you will play a pivotal role in ensuring that content created with Canva is safe for all users, supporting both internal operations and feature teams across the platform.

Where And How You Can Work

Canva's flagship campus is in Sydney, with additional campuses in Melbourne and co-working spaces in Brisbane, Perth, and Adelaide. The company offers flexibility, trusting Canvanauts to choose the balance that empowers them and their team to achieve their goals.

About The Team

The Content Safety team is dedicated to providing robust tools and support to internal teams. Their primary customers include the Trust & Safety Operations team of moderators, who utilize a bespoke review tool, and various feature teams integrating content review with automated classifiers and manual moderation for products ranging from Canva sites to Generative AI experiences. Combating abusive content and behavior is crucial, aligning with Canva's values and business health.

Key Responsibilities

• Translate complex multi-stakeholder needs into intuitive products and services, collaborating with engineers to embed safety into usability and with cross-functional teams like data science, investigations, operations, legal, policy, GenAI, education, and enterprise.
• Define and articulate measurable safety outcomes and impact for key initiatives, linking work to value and ensuring clear alignment on user needs by writing user stories and use cases supported with data.
• Prioritise incoming requests for the team and support the Team Eng Lead (TEL) in prioritising the backlog and development sprints.
• Build a deep understanding of current user protection mechanisms across Canva to identify existing issues and escalation points, driving innovation in safety capabilities to proactively address emerging threats and industry regulations.
• Plan out adoption timelines with buy-in from internal teams, balancing immediate needs for impact delivery with long-term sustainability and efficiency, ensuring timely delivery by anticipating risks and unblocking teams.
• Partner with engineering leadership to refine and operationalise the vision and strategy for content safety, demonstrating how the future state will drive impact through a prioritised roadmap covering review tooling, policy enforcement (e.g., strikes, suspensions, appeals), efficiency (e.g., review hotkeys, unit economics), UX (e.g., refusals and redirects), and wellness (e.g., blurring).
• Proactively communicate product vision, roadmap progress, and upcoming changes to stakeholders at all organizational levels, highlighting team achievements to build visibility and understanding of the risks and impact.
• Serve as an escalation point and iterate on escalation channels and processes for all Trust & Safety incidents, appeals, and investigations, including user and government reports.
• Assess Canva product safety risks, collaborating closely with product teams on the creation and implementation of new products to ensure Trust & Safety mitigations and procedures align with industry best practices for community safeguarding.

What You'll Bring

We’re looking for someone passionate about fostering a safer online environment and capable of delivering significant impact in content safety.

We'd Love To See

• Proven experience in relevant product management across areas such as policy, machine learning (classifiers, diffusers, or language models), operations tooling, education, or compliance.
• A deep understanding of how protecting customer safety is a fundamental trust enabler for business impact.
• A track record of successfully delivering large-scale projects in fast-paced organizations, proactively unblocking others by ensuring problems and scope are crystal clear.
• Cross-functional fluency, able to communicate effectively with engineering, data, operations, and business teams to achieve impactful outcomes.
• Excellent stakeholder management and communication skills, with the ability to translate technical concepts into business outcomes.
• Ability to balance a long-term vision with the timely delivery of outcomes that advance that vision, especially in a high-growth environment.
• A data-driven mentality, coupled with comfort in moving forward even with incomplete information, balancing first-principles reasoning with available data.
• An innovator willing to tackle complex technical and organizational challenges, making informed decisions both with and without comprehensive data.
• A passion for keeping people safe with a rigorous and defensible approach that is clear enough to educate and help users understand.

What's in it for you?

Achieving Canva's ambitious goals requires hard work, but you'll also experience moments of magic, connectivity, and fun. Canva offers a range of benefits designed to support your success both professionally and personally.

Benefits at Canva

• Equity packages, ensuring you share in Canva's success.
• Inclusive parental leave policy that supports all parents and carers.
• An annual Vibe & Thrive allowance to support your wellbeing, social connection, office setup, and more.
• Flexible leave options that empower you to contribute positively, recharge, and address personal needs.

Other Information

Canva makes hiring decisions based on your experience, skills, passion, and how you can enhance the company and its culture. When applying, please indicate your pronouns and any reasonable adjustments needed during the interview process. Canva celebrates diverse skills and backgrounds, so even if your skills don't perfectly match the list, you are encouraged to apply. Interviews are conducted virtually.

Key skills/competency

• Content Safety Strategy
• Product Management
• Machine Learning (ML)
• Generative AI (GenAI)
• Policy Enforcement
• Stakeholder Management
• Data-Driven Decision Making
• Cross-functional Collaboration
• Risk Assessment
• Operations Tooling