Content Operations Specialist
Canva
Job Overview
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Job Description
About Canva
Join the team redefining how the world experiences design at Canva. With our Manila campus as a hub for a growing Customer Service team, we empower our Canvanauts to work onsite, remotely, or in a mix that suits their goals.
Role Overview
As a Content Operations Specialist, you will own content quality and customer experience across both AI and human help and support. You will drive content strategy, coordinate end-to-end changes, and mentor junior writers and BPO partners.
- Define and execute content strategy for support domains
- Lead content changes in Help Center articles, macros, AI responses, and knowledge bases
- Write clear, structured content for both AI and human workflows
- Collaborate with Product, Support, Legal, and Service Design teams
- Utilize performance data and insights to drive improvements
What We Offer
Enjoy equity packages, inclusive parental leave, an annual Vibe & Thrive allowance, flexible leave options, and global exposure within one of the world’s most loved design platforms.
Key Skills/Competency
- Content Strategy
- Customer Experience
- SaaS
- User Support
- AI Writing
- Mentorship
- Data-Driven
- Collaboration
- Content Quality
- Project Management
How to Get Hired at Canva
- Customize Your Resume: Tailor your experience to content strategy and operations.
- Highlight Collaboration: Showcase cross-functional project involvement.
- Demonstrate Data Skills: Include examples of data-driven decision making.
- Prepare for Interviews: Know Canva culture and user-focused approaches.
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