Site Reliability Engineering Manager

About Canonical

Canonical is a leading provider of open-source software and operating systems for global enterprise and technology markets. Our platform, Ubuntu, is widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders across many sectors. A pioneer of global distributed collaboration, Canonical has over 1200 colleagues in more than 80 countries with very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution. The company is founder-led, profitable, and growing.

About the Role: Site Reliability Engineering Manager

Canonical is seeking a Site Reliability Engineering Manager who aspires to a world-class DevOps and GitOps engineering management challenge. This high-value role brings together operations management, software engineering, product development, and team leadership. You will need to be a Linux and operations expert, as well as a great manager capable of leading a high-performance team, to excel in this position.

The Information Systems Team

The Information Systems team at Canonical runs services used by over 60 million Ubuntu users. Our mission is to pioneer and prove new and better approaches to large-scale IS. We support Canonical and Ubuntu operations, and help shape Canonical's managed application service offerings, raising the bar on DevOps and cloud-native operations. We take infra-as-code to the next level, blazing a trail to next-generation model-driven operations. We aim to automate every process that underpins our business and share that automation as open-source packages. From Kubernetes to the kernel and everything in-between, you will be working with the latest technologies in a fast-paced engineering environment.

We have fully distributed, home-based teams in EMEA, APAC, and the Americas. You will lead a team in your time zone and report to a global director who may not be in your time zone.

Location

This role will be based remotely in the APAC and EMEA region.

Key Responsibilities

• Lead your team in daily agile DevOps practices
• Represent the IS team to stakeholders, customers, and internal teams
• Organize, coordinate, and drive internal projects
• Mentor engineers to improve their skills
• Identify and measure team health indicators
• Implement structured engineering and operations processes
• Ensure proper team focus on priorities, milestones, and deliverables
• Work to meet service level agreements with customer deployments around the globe
• Deliver quality managed services in a consistent, timely manner

What We're Looking For

• Drive and a track record of going above-and-beyond expectations
• Proven experience of software delivery using infrastructure as code
• Proven experience managing DevOps teams for SAAS or similar offerings
• Understanding of testing methodologies and maintainable code quality
• Technical aptitude for understanding complex distributed systems
• Experience with cloud topologies and technologies
• Ability to travel twice a year, for company events up to two weeks long
• An exceptional academic track record from both high school and university

Nice-to-have Skills

• Experience with Ubuntu system administration
• Experience with agile software development methodologies
• Experience working in and managing distributed teams

What We Offer Colleagues

Canonical considers geographical location, experience, and performance in shaping compensation worldwide. Compensation is revisited annually (and more often for graduates and associates). In addition to base pay, an annual performance-driven bonus or commission is offered. Benefits reflect company values and ideals, balanced to meet local needs and ensure global fairness.

• Distributed work environment with twice-yearly team sprints in person
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Employee Assistance Program
• Opportunity to travel to new locations to meet colleagues
• Priority Pass, and travel upgrades for long haul company events

Key skills/competency

• Site Reliability Engineering (SRE)
• DevOps
• GitOps
• Linux Operations
• Infrastructure as Code (IaC)
• Distributed Systems
• Cloud Technologies
• Team Leadership
• Agile Methodologies
• Ubuntu System Administration