Customer Success Team Manager
@ Canonical

Hybrid
$120,000
Hybrid
Full Time
Posted 21 days ago

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XXXXXXXXXX XXXXXXXXXXX XXXXXXXX******* @canonical.com
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Job Details

Overview

Canonical, a leader in open source software and operating systems, is expanding its global Customer Success team. As a Customer Success Team Manager, you will lead a group of Customer Success Managers to drive customer engagement and revenue retention.

Role Responsibilities

  • Strategic planning and analysis of key performance metrics
  • Mentoring, coaching, and performance reviews for team members
  • Resolving escalated customer issues and supporting CSMs
  • Collaborating with Sales, Marketing, Product and Support teams
  • Documentation, reporting and process improvement initiatives

What We Are Looking For

The ideal candidate has a strong background in Customer Success, a passion for new technologies, and previous experience as a Customer Success Manager. You should be organized, analytical, and skilled in data-driven decision-making. Experience in SaaS or software industries and a willingness to travel (up to 4 times a year) is required.

Nice-to-have Skills

Proficiency in additional languages such as Japanese, Korean, Spanish, Portuguese, German, French, or Italian besides strong English skills.

What We Offer

  • Global distributed work environment with biannual in-person meetings
  • Personal learning and development budget
  • Annual performance-driven bonus and compensation review
  • Diverse benefits including recognition rewards and travel opportunities

Key skills/competency

  • Customer Success
  • Team Management
  • Strategic Planning
  • Data Analysis
  • SaaS
  • Process Improvement
  • Collaboration
  • Communication
  • Reporting
  • Problem-solving
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How to Get Hired at Canonical

🎯 Tips for Getting Hired

  • Customize your resume: Highlight leadership and customer success skills.
  • Research Canonical: Understand open source and Ubuntu platform.
  • Prepare data stories: Show strategic planning and metric analysis.
  • Practice leadership examples: Demonstrate team mentoring and coaching.

📝 Interview Preparation Advice

Technical Preparation

Review customer success KPIs.
Analyze regional performance metrics.
Familiarize with SaaS reporting tools.
Study process optimization techniques.

Behavioral Questions

Describe a conflict in a team.
Explain a time you led change.
Share how you motivate underperformance.
Detail collaboration with diverse teams.

Frequently Asked Questions