Customer Success Team Manager @ Canonical
placeHybrid
attach_money $120,000
businessHybrid
scheduleFull Time
Posted 17 hours ago
Your Application Journey
Interview
Email Hiring Manager
******* @canonical.com
Recommended after applying
Job Details
Overview
Canonical, a leader in open source software and operating systems, is expanding its global Customer Success team. As a Customer Success Team Manager, you will lead a group of Customer Success Managers to drive customer engagement and revenue retention.
Role Responsibilities
- Strategic planning and analysis of key performance metrics
- Mentoring, coaching, and performance reviews for team members
- Resolving escalated customer issues and supporting CSMs
- Collaborating with Sales, Marketing, Product and Support teams
- Documentation, reporting and process improvement initiatives
What We Are Looking For
The ideal candidate has a strong background in Customer Success, a passion for new technologies, and previous experience as a Customer Success Manager. You should be organized, analytical, and skilled in data-driven decision-making. Experience in SaaS or software industries and a willingness to travel (up to 4 times a year) is required.
Nice-to-have Skills
Proficiency in additional languages such as Japanese, Korean, Spanish, Portuguese, German, French, or Italian besides strong English skills.
What We Offer
- Global distributed work environment with biannual in-person meetings
- Personal learning and development budget
- Annual performance-driven bonus and compensation review
- Diverse benefits including recognition rewards and travel opportunities
Key skills/competency
- Customer Success
- Team Management
- Strategic Planning
- Data Analysis
- SaaS
- Process Improvement
- Collaboration
- Communication
- Reporting
- Problem-solving
How to Get Hired at Canonical
🎯 Tips for Getting Hired
- Customize your resume: Highlight leadership and customer success skills.
- Research Canonical: Understand open source and Ubuntu platform.
- Prepare data stories: Show strategic planning and metric analysis.
- Practice leadership examples: Demonstrate team mentoring and coaching.
📝 Interview Preparation Advice
Technical Preparation
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Review customer success KPIs.
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Analyze regional performance metrics.
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Familiarize with SaaS reporting tools.
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Study process optimization techniques.
Behavioral Questions
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Describe a conflict in a team.
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Explain a time you led change.
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Share how you motivate underperformance.
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Detail collaboration with diverse teams.
Frequently Asked Questions
What does Canonical expect from a Customer Success Team Manager?
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How important is previous CSM experience for the Customer Success Team Manager role at Canonical?
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What are the growth opportunities for a Customer Success Team Manager at Canonical?
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What technical skills should applicants emphasize for Canonical's Customer Success Team Manager role?
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