Customer Support Specialist – Nordic Languages Swedish, Norwegian, Danish
Candex
Job Overview
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Job Description
About Candex
Candex is a rapidly growing private global B2B fintech company on a mission to reshape the way businesses transact. Our tech-based solution makes purchasing fast and easy for enterprise buyers. Recognized in the ProcureTech 100 for Procurement Innovation, our SaaS Platform transforms the buying experience for large companies around the globe. With clients among the Global 2,000 and prestigious investors, Candex is expanding globally.
The Role
The Customer Support Specialist – Nordic Languages Swedish, Norwegian, Danish will report to the Support Team Leader and assist both internal and external customers. The role involves resolving queries, guiding users through features, administering orders, and offering product feedback.
Responsibilities
- Onboard new users and promote user adoption.
- Administer pending orders and payments.
- Reconcile orders data for accuracy.
- Identify areas of improvement in process and product.
- Respond promptly via ticketing, email, and phone.
- Collaborate with colleagues for optimal solutions.
- Escalate recurring issues with suggestions for improvement.
- Gather and share customer feedback for product enhancements.
- Manage support and technical issues during client interactions.
Requirements
- Fluency in Swedish, Norwegian, and Danish.
- Customer service experience is preferred.
- Experience with CRM and ticketing systems.
- Fintech or hi-tech background preferred.
- Strong interpersonal, communication, and computer skills.
- Exceptional attention to detail and time management.
- Ability to work under pressure and manage global hours (Mon-Fri 9am-6pm).
Our Values
Candex values detailed decision making, open debate, innovation, follow-through, talent development, customer focus, continual learning, and professional integrity.
Key skills/competency
- Customer Service
- Ticketing Systems
- CRM
- Fintech
- Communication
- Problem-solving
- Attention to detail
- Time Management
- User Onboarding
- Feedback Analysis
How to Get Hired at Candex
- Research Candex's culture: Understand their mission, recent news, and values.
- Customize your resume: Highlight fintech and customer service skills.
- Review role specifics: Emphasize Nordic language proficiency.
- Prepare for interviews: Practice technical and behavioral questions.
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