Customer Support Specialist Nordic Languages

About Candex

Candex is a rapidly growing private global B2B fintech company dedicated to transforming business transactions. Our innovative tech-based solution simplifies purchasing for enterprise buyers, earning us recognition in the ProcureTech 100 for Procurement Innovation. Our SaaS platform empowers large global companies, enabling fast, easy purchases for buyers, quicker payments for vendors, and enhanced control for procurement teams.

We partner with companies in the Global 2,000, including some of the world's largest corporations. With over $115M raised from top investors like Goldman Sachs, 9Yards Capital, JP Morgan, American Express, Altos, Craft, and NFX, Candex operates in nearly 50 countries. We are expanding our footprint and seeking ambitious, enthusiastic individuals to join our mission to revolutionize supplier engagement and payment.

The Role: Customer Support Specialist Nordic Languages

We are looking for a Customer Support Specialist, reporting to the Support Team Leader, to effectively resolve customer queries, recommend solutions, and guide product users through our platform's features and functionalities. This hybrid position, based in our Ramat Gan, Israel office, will assist both Candex's internal and external customers with platform-related questions via our ticketing system. You will be responsible for triaging incoming tickets and developing professional proficiency with Candex’s specific systems and technologies. Success in this role requires excellent communication skills to build client trust, strong time management abilities, and a passion for outstanding customer service and continuous self-improvement. The ideal candidate will be a dedicated brand ambassador, consistently going the extra mile to ensure customer satisfaction.

Key Responsibilities

• Onboarding new users to the system, including driving user adoption.
• Administering pending orders and payments.
• Reconciling all company orders to confirm data correctness.
• Identifying areas for process and product improvement.
• Promptly responding to customer queries via ticketing system, emails, and phone.
• Liaising with colleagues or managers to find optimal customer solutions.
• Identifying common problems and escalating them to management with possible improvement suggestions.
• Obtaining and sharing customer feedback with relevant departments for product and service enhancements.
• Overseeing and addressing any support and/or technical issues for clients and suppliers.

Requirements

• Fluency in Swedish, Norwegian, or Danish is essential.
• Previous experience in a customer service role is preferred.
• Sound judgment and excellent problem-solving skills.
• Practical experience with standard industry tools such as CRM and ticketing systems.
• Fintech or Hi-tech experience is preferred.
• Impressive interpersonal and communication skills.
• Strong computer skills and tech-savviness, with the ability to quickly adopt new technology.
• Outstanding attention to detail, capable of spotting numerical errors.
• Highly organized with the ability to multitask and perform under pressure.
• Able to accommodate global working hours: Monday to Friday, 9 am-6 pm.

Our Values

At Candex, our values guide everything we do:

• Be a Stickler for Details: We meticulously consider details in decision-making.
• Debate, Decide, Deliver: We foster open debate for optimal decisions, then execute.
• Innovate to Simplify: We continuously seek simpler, more efficient solutions.
• Follow Through, Follow Up: We ensure consistent progress and commitment.
• Attract & Develop the Best: We aim to raise the bar with every hire and support continuous skill development.
• Keep an Obsessive Customer Focus: Customer satisfaction is paramount, striving for simple, flawless experiences.
• Learn & Be Curious: We encourage continuous learning, challenging questions, and curiosity-driven innovation.
• Act with Integrity & Professionalism: We operate with honesty, transparency, and strong ethical principles.