Customer Support Specialist French Speaker

About Candex

Candex is a rapidly growing private global B2B fintech company dedicated to reshaping how businesses transact. Our tech-based solution simplifies purchasing for enterprise buyers and has been recognized in the ProcureTech 100 for Procurement Innovation. Our SaaS Platform transforms the buying experience globally, allowing buyers to enjoy simplicity, vendors to get paid faster, and procurement teams to gain increased control. We serve companies in the Global 2,000, with existing clients including major corporations. Having raised over $115M from leading investors like Goldman Sachs, 9Yards Capital, JP Morgan, American Express, Altos, Craft, and NFX, Candex is available in almost 50 countries and is actively expanding its footprint. We are looking for ambitious, fun people to join our mission to revolutionize business-to-supplier engagement and payments.

The Role: Customer Support Specialist French Speaker

We are seeking a Customer Support Specialist French Speaker, reporting to the Support Team Leader, to resolve customer queries, recommend solutions, and guide product users through features and functionalities. This hybrid position, based in Toronto's financial district two days a week, involves assisting Candex’s internal and external customers with platform-related questions via our ticketing system process and triaging incoming tickets. You will develop and maintain a professional level of proficiency with Candex’s specific systems and technologies. To succeed, you should be an excellent communicator capable of earning client trust, demonstrating strong time management skills, and possessing a passion for customer service and self-improvement. An ideal candidate will be a great brand ambassador, willing to go the extra mile to ensure customer satisfaction.

Responsibilities

• Onboarding new users to the system, including user adoption.
• Administration of pending orders and payments.
• Reconciliation of all company orders to confirm data correctness.
• Promptly responding to customer queries via ticketing system, emails, live chat, and phone.
• Identification of areas for improvement, both in process and product.
• Liaising with colleagues or managers to find the best solutions for customers’ issues.
• Identifying common problems and escalating them to management, along with possible suggestions for improvement.
• Obtaining and sharing customer feedback with colleagues and other departments to improve products and services.
• Oversee and address any support and/or technical issues associated with clients and suppliers throughout interactions.

Qualifications

• Previous experience in a Customer Support role.
• Sound judgment and excellent problem-solving skills.
• Practical experience with standard industry tools such as CRM and ticketing systems.
• Fluent English – written and verbal – a must!
• Proficiency in French – required.
• Fintech/Hi-tech experience is preferred.
• Impressive interpersonal and communication skills.
• Strong computer skills.
• Outstanding attention to detail, with an ability to spot numerical errors.
• Highly organized with the ability to multitask and work under pressure.
• Tech savvy and the ability to pick up new technology quickly.
• Potential business travel required once or twice a year.

Why Work With Us

• Humble, Hungry, Intelligent and Collaborative: Work alongside teammates who value curiosity, kindness, and shared success.
• Competitive Compensation: Earn a salary and benefits that reflect your skills and impact.
• Parental Leave: Take meaningful time to bond with your growing family.
• Flexible Work Environment: Balance life and work with adaptable schedules.
• Global Team + Mindset: Join a diverse, international team that thinks beyond borders.
• Home Office Setup: Get the gear and support you need to work comfortably from anywhere.
• Professional Development: Grow your skills with training and learning sessions.
• Internal Mobility: Explore new global roles and career paths without leaving the company.
• Team Outings: Connect and celebrate with colleagues through regular social events.

Our Values

• Be a Stickler for Details: We think about the details when making decisions and ensure we haven’t overlooked anything.
• Debate, Decide, Deliver: Candexers foster a culture of open debate so we can make the right decision.
• Innovate to Simplify: We continuously look for simpler ways to do everything.
• Follow Through, Follow Up: We are always moving the ball forward – when we say we will do something, we do it.
• Attract & Develop the Best: We expect each hire to raise the bar, and once they start, they should continue to develop their skills with the support of leadership.
• Keep an Obsessive Customer Focus: Our customers’ satisfaction is our obsession, and we will stop at nothing to make their experience simple & flawless.
• Learn & Be Curious: We foster an environment of continual learning and encourage challenging questions and believe curiosity drives innovation and improvement.
• Act with Integrity & Professionalism: We act with honesty, transparency, and ethical principles – ensuring our actions align with our values.

Key skills/competency

• Customer Support
• French Language
• Ticketing Systems
• CRM Software
• Problem-Solving
• Communication Skills
• Fintech Experience
• Data Reconciliation
• User Onboarding
• Time Management