Relationship Warmer

About Canals

Canals is a fully remote, profitable startup transforming the industrial supply chain ($10T industry) with AI. Our platform seamlessly integrates with the systems distributors already use, automating tedious tasks and reducing failure points in moving physical goods across the globe.

We’re an 80-person team (~50 in engineering), located across North and South America.

The Role of Relationship Warmer

This unique role will help build our relationship with both current and potential customers by giving them the “warm and fuzzies.” That will most commonly come in the form of sending them thoughtful, timely gifts, but may also take other forms to show them we care.

Our target audience really values that personal touch and recognizing the human side of doing business goes a long way with them. Trying to reach busy decision makers who receive constant vendor solicitations requires something special to break through and get their attention. In addition, continuing to nurture existing customer relationships is strategically important as customer expansions are a key part of our growth strategy, as is ongoing positive word-of-mouth in the tight-knit distribution community.

What You'll Do

• Partner with Sales and Demand Gen on gifting to prospects for ABM campaigns and deal acceleration
• Partner with Customer Success to support adoption drives and celebrate key moments, e.g., user training and competition, pilot/POC completion, Canals anniversaries
• Support Field Marketing to coordinate gifts/swag for events and onsite visits
• Support Customer Marketing to coordinate thank you gifts for case studies, testimonials, references, and referrals
• Identify other relevant occasions to send gifts at an individual and company level and keep track of when they come up
• Manage all logistics and outside vendors to send gifts
• Ensure partners stay informed and take full advantage of gifting to build relationships
• Track related budget and results
• Establish repeatable programs and processes for efficiency and scale

Why Join Canals

• We're profitable: stability without the chaos or pivots.
• Real-world impact: your work improves global supply chains, saving customers time and reducing waste.
• Strong engineering culture: we invest in quality and documentation to keep moving fast sustainably.
• Culture of ownership: moving fast while putting quality first
• Remote-first, flexible work environment across North and South America.
• Stellar product-market fit with tons of customer love
• All star team with diverse backgrounds to collaborate with and learn from

Canals.ai is an equal opportunity employer. In addition to EEO being the law, it is a policy that is fully consistent with our principles. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status such as race, religion, color, national origin, sex, sexual orientation, gender identity, genetic information, pregnancy or age.

Key skills/competency

• Customer Relationship Management
• Gifting Strategy
• Logistics Management
• Vendor Coordination
• Marketing Support
• Sales Enablement
• Event Planning
• Budget Tracking
• Communication Skills
• Process Improvement