Senior Donor Experience Specialist

@ Canadian Red Cross

About the Role

The Canadian Red Cross is seeking a Senior Donor Experience Specialist to design and implement personalized donor journeys that enhance loyalty and create lasting relationships. This mid-level role combines strategic insight with hands-on execution, focusing on empathy, creativity, and data-driven decision-making.

Responsibilities

• Design and manage segmented donor journeys.
• Collaborate with Relationship Managers to customize stewardship plans.
• Create compelling stewardship communications and impact reports.
• Utilize CRM and analytics to refine donor engagement.
• Translate donor motivations into meaningful recognition and storytelling.
• Support evolution of journey mapping and donor standards.
• Work cross-functionally on initiatives to enhance donor satisfaction.
• Monitor donor trends and update best practices.
• Support emergency campaigns with responsive donor strategies.

Requirements

• Minimum 5 years in donor relations or high-net-worth relationship management.
• 3-year college diploma or university degree in a relevant field.
• Experience in multi-channel donor journeys and personalized engagement.
• Proficiency with CRM systems like Salesforce or Raiser’s Edge.
• Strong writing and communication skills.
• Analytical skills to apply donor insights for improvement.
• Fluency in English; French is an asset.

Working Conditions

This is a permanent full-time role with a hybrid/virtual work arrangement in Canada. It requires high concentration, attention to detail, and flexibility in a fast-paced environment. Applicants must be eligible to work in Canada and complete a pre-employment screening including an Enhanced Police Information Check (E-PIC).

Key skills/competency

• Donor Relations
• Stewardship
• CRM
• Analytics
• Communication
• Cross-functional Collaboration
• Personalization
• Data-driven Decision Making
• Content Creation
• Emergency Response