Policy Development and Research Manager

Policy Development and Research Manager

At Canadian Forces Morale and Welfare Services (CFMWS), we’re more than just a workplace; we’re a proud community dedicated to supporting Canadian Armed Forces members, veterans and their families in their daily lives. We carefully curate and provide programs and services designed to meet their unique needs and enhance their mental, social, physical, financial and familial well-being. CFMWS employees deliver programs and services including recreation, sports and fitness programs, customized financial services, retail services, access to retail savings and discounts and offers family support and organizes charity events.

Our success stems from living our values. Our employees care about their role in supporting Canadian Armed Forces members, veterans and their families and act with integrity in all they do. Thriving in our close-knit environment, we act as one team with one mission. We constantly seek new ideas and creative ways to deliver the best possible programs and services.

As an employer, we offer a commitment to your health, wellness and growth. We provide a diverse range of roles across many locations and a career where you can make a meaningful impact.

The Role

The Policy Development and Research Manager will work under the Veteran Family Program Manager to develop, plan, organize and evaluate programs, policies and procedures of the designated portfolio, ensuring divisional business objectives are met. The incumbent will implement and execute operational business processes, conduct data evaluation and review to enhance programs, policies and procedures, and act as a Subject Matter Expert (SME) regarding the development, review, recommendation and amendment of policies and business processes.

The Policy Development and Research Manager will manage contracts, as well as develop and implement communication, training and briefing materials for programs and policies, providing advice and guidance.

Qualifications Needed

Education, Certifications and Licenses

• Bachelor’s degree in Family Studies, Sociology, Social Work or a related discipline AND several years of experience in social research and community development or a related field

Experience

• In researching, analyzing, drafting, interpreting and editing policies and procedures
• In policy and program development
• In the development of research designs and methodologies
• In planning, organizing and managing research data collection and statistical analysis
• In facilitation and delivery of presentations, workshops and briefing sessions
• In project management
• In partnership development and contract administration, as required
• In budget administration, as required
• In personnel administration, as required

Competencies, Skills And Abilities

• Client focus, organizational knowledge, communication, innovation, teamwork and leadership.

Language Requirements

Bilingual (English and French) Essential

• Reading: Advanced
• Writing: Functional
• Oral: Advanced

Benefits Available

• Health Benefits: Drug coverage, healthcare spending account, virtual care (telemedicine), Employee and Family Assistance Program, mental health support, travel insurance, dental, vision, life insurance and disability insurance.
• Work Life Balance: Flexible work options and a wide range of paid/unpaid leave, including paid vacation, family related leave and personal days.
• Retirement Planning: Group Savings Plans.
• Learning and Development: Payment of professional association memberships, online learning opportunities including a LinkedIn Learning subscription and second language training.

Explore all the benefits CFMWS offers by visiting: https://cfmws.ca/Benefits

Other Information

This is a remote position. The employee must reside and work from anywhere within Canada. In accordance with the CFMWS Flexible Work Options Policy, by presenting your candidacy for this role, you confirm that you meet this criteria.

This is a temporary position with an anticipated start date of March 9, 2026 and end date of January 29, 2027.

As part of the selection process, the successful candidate must successfully complete a Reliability status security screening.

Start Date

March 9, 2026

Inclusion and Accommodation

CFMWS is committed to providing an inclusive, equitable and accessible environment, where all employees feel valued, respected and supported. We welcome applications from all qualified candidates who can help us build a workforce that reflects the diversity of Canadian society. If contacted in relation to a job opportunity or assessment, you should advise the recruitment team in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Key skills/competency

• Policy Development
• Social Research
• Program Evaluation
• Data Analysis
• Project Management
• Contract Administration
• Communication Skills
• Bilingualism (English/French)
• Community Development
• Strategic Planning