Quality Assurance Manager, Digital Solutions & Technology
Canadian Blood Services · Calgary, AB
- On site
- Full-time
- CA$135,100 / year
- Calgary, AB
Job highlights
- Manage Quality Assurance for digital solutions and technology.
- Ensure product and service safety, quality, and compliance.
- Develop IT and business partnerships for quality improvement.
- Lead risk assessments and data validation strategies.
- Foster continuous improvement in quality excellence.
About the role
Quality Assurance Manager, Digital Solutions & Technology
Canadian Blood Services is seeking a Regular Full-Time Quality Assurance Manager, Digital Solutions & Technology (DST) to join their dynamic Quality Assurance team. This role is integral to Canadian Blood Services' mission as Canada's Lifeline.
About The Role
As a partner to the business, the Quality Assurance Manager, DST ensures organizational assurance that safety, quality, identity, purity, potency, and accessibility requirements for products and services are met. This role supports the business in delivering and improving products or services that meet customer needs. The Quality Assurance Manager, DST develops and maintains partnerships with IT and the business, understands their needs and requirements, and assists in identifying quality gaps and needs by providing expertise and advice on programs, processes, and services aimed at improving quality. As a member of the Quality team, the Quality Assurance Manager, DST ensures work aligns with the strategic direction of the Quality & Regulatory Affairs division and the organization, collaborating with other team members and internal stakeholders.
Formula for Success
- Direct and develop the Quality Assurance, DST team by mentoring staff, managing resource forecasting, and prioritizing validation workflows to ensure successful onboarding and timely project delivery.
- Maintain a state of control and regulatory compliance by overseeing the full quality lifecycle—including audits, change control, and CAPA management—while ensuring all manufacturing processes and products strictly adhere to safety and performance specifications prior to release.
- Collaborate with cross-functional stakeholders to lead risk assessments, design reviews, and data validation strategies that ensure the safety, accuracy, and continuous improvement of critical enterprise applications and manufacturing reports.
- Cultivate a culture of continuous improvement and quality excellence by acting as a proactive partner to all corporate functions, providing expert guidance on biologics manufacturing and quality systems to align operational goals with regulatory compliance.
- Empower staff by providing expert guidance on Good Manufacturing Practices (GMP) and the Quality Management System (QMS), translating complex regulatory requirements into actionable operational knowledge.
Desired Education And Skills
- Post-secondary level education in a relevant discipline from a recognized academic institution, or equivalent professional education and experience.
- A minimum of 10 years of combined QA and IT experience within a GxP environment (drug/biologics/medical device manufacturer), with a minimum of 5 years in a Quality Assurance Role for IT.
- Proven effective interpersonal, facilitation, and English language communication skills.
- Good presentation and public speaking skills.
- Ability to lead and facilitate cross-functional teams.
- Proven effective writing skills.
- Sound organizational and time management skills.
- Demonstrated analytical, problem-solving, and strong decision-making skills.
What We Offer You
- Competitive base salary
- Annual Performance Award up to 10%
- Comprehensive group health, dental and vision benefits
- Defined Benefits Pension Plan
- Employee discounts, wellness programs and much more
Work Environment
- This role operates in a hybrid environment, requiring at least 40% (approximately 2 days per week) of on-site presence at Canadian Blood Services locations.
- Position requires a minimum travel commitment of 10%.
Diversity and Inclusion
Diversity and inclusion are vital to ensuring health equity for patients across Canada. Canadian Blood Services is committed to reflecting Canada’s population within the organization and fostering an environment where all employees can be their authentic selves, with equal opportunities to succeed and contribute.
Key skills/competency
- Quality Assurance Manager
- Digital Solutions
- Technology
- Regulatory Affairs
- GxP Environment
- IT Quality Assurance
- Risk Management
- Change Control
- CAPA Management
- Good Manufacturing Practices
Skills & topics
- Quality Assurance Manager
- Digital Solutions
- Technology
- Quality Management
- Regulatory Compliance
- GxP
- IT QA
- Risk Management
- CAPA
- GMP
- QMS
- Hybrid Work
- Canadian Blood Services
How to get hired
- Tailor your resume: Highlight your 10+ years of QA/IT experience in GxP environments, especially your 5+ years in IT Quality Assurance, aligning with the Quality Assurance Manager role at Canadian Blood Services.
- Showcase leadership skills: Emphasize your experience in managing teams, facilitating cross-functional groups, and strong decision-making abilities in your application.
- Address hybrid work: Clearly state your understanding and willingness to work in a hybrid model, meeting the minimum 40% on-site requirement.
- Prepare for interviews: Be ready to discuss your expertise in GMP, QMS, risk assessments, and your approach to ensuring product quality and compliance.
Technical preparation
Master GxP and GxP validation principles.,Familiarize with IT system development lifecycle.,Study risk assessment and management techniques.,Understand CAPA and change control processes.
Behavioral questions
Describe a time you improved a QA process.,How do you manage cross-functional team conflicts?,Share an experience leading a QA team.,How do you ensure regulatory compliance in IT?
Frequently asked questions
- What is the work arrangement for the Quality Assurance Manager, Digital Solutions & Technology role at Canadian Blood Services?
- This Quality Assurance Manager, Digital Solutions & Technology position at Canadian Blood Services operates under a hybrid work model. Employees are expected to be on-site for at least 40% of their work time, with the flexibility to work remotely for the remainder.
- What are the key responsibilities of the Quality Assurance Manager, Digital Solutions & Technology at Canadian Blood Services?
- The Quality Assurance Manager, Digital Solutions & Technology is responsible for ensuring that Canadian Blood Services' digital solutions and technology meet all safety, quality, identity, purity, potency, and accessibility requirements. This includes managing the QA team, overseeing the quality lifecycle, conducting risk assessments, and fostering a culture of continuous improvement.
- What qualifications are essential for the Quality Assurance Manager, Digital Solutions & Technology position?
- Essential qualifications include post-secondary education in a relevant field or equivalent experience, a minimum of 10 years of combined QA and IT experience in a GxP environment, and at least 5 years specifically in IT Quality Assurance. Strong communication, leadership, analytical, and problem-solving skills are also crucial.
- How can I apply for the Quality Assurance Manager, Digital Solutions & Technology job at Canadian Blood Services?
- To apply for the Quality Assurance Manager, Digital Solutions & Technology role, submit your up-to-date resume through the Canadian Blood Services career portal. Given the competitive nature, applying as soon as possible is recommended as the posting may close earlier than the advertised deadline.
- What is the expected salary range for the Quality Assurance Manager, Digital Solutions & Technology role?
- The anticipated salary range for the Quality Assurance Manager, Digital Solutions & Technology position at Canadian Blood Services is between $114,800 and $135,100 annually.
- Does Canadian Blood Services offer benefits for the Quality Assurance Manager position?
- Yes, Canadian Blood Services offers a competitive benefits package for the Quality Assurance Manager role, including a competitive base salary, an annual performance award up to 10%, comprehensive group health, dental, and vision benefits, and a Defined Benefits Pension Plan.