Games Manager
Canada's Wonderland · Vaughan, ON
- On site
- Full-time
- CA$80,000 / year
- Vaughan, ON
Job highlights
- Manage games operations and staff annually.
- Oversee pre-opening setup and daily operations.
- Manage budgets, inventory, and financial performance.
- Ensure high guest service standards.
- Requires strong leadership and retail experience.
About the role
Games Manager
Canada's Wonderland is seeking a Games Manager to join their Retail Department. This is a year-round, full-time career opportunity with benefits.
Responsibilities:
- Manage full-time and seasonal associates for Games, including hiring, training, and development.
- Oversee the planning and execution of pre-opening set-up, including cleaning, organizing, and procurement of supplies for assigned locations.
- Liaise with inter-department partners to ensure technical start-ups are complete and adequate product levels are maintained.
- Assist the Director with planning, budgeting, and execution of all aspects of the Games operation.
- Manage the duty manager program for operations associates to ensure guest service meets expectations.
- Collaborate with the Director to ensure POS, divisional processes, and procedures are in place for accurate sales, controls, tracking, and reporting.
- Monitor labor through effective execution of availability, staff schedules, and schedule changes.
- Assist in developing department policies and procedures to maintain service excellence, quality, and proper controls.
- Oversee the department’s financial performance and take action to meet sales goals.
- Manage appropriate inventory levels throughout the season, achieving targeted Cost of Sales and closing inventory levels.
- Manage open-to-buy, prize product selection, and quantities, working with approved vendors for re-orders.
- Ensure proper maintenance and cleaning of grounds, facilities, and equipment.
- Ability to work shifts, weekends, holidays, and evenings is essential.
Qualifications:
- Post-secondary education in a related field or equivalent experience supervising/managing in a multi-faceted retail operation.
- Proven experience hiring, training, and developing employees.
- Knowledge of internal controls and POS systems is a must.
- Proven ability to successfully manage a high-volume customer service operation.
- Strong communication and leadership skills.
- Excellent computer skills.
- Experience with sourcing, buying, budgets, and data analysis is a definite asset.
- Proven ability to problem-solve, work with strict deadlines, and work independently.
- Must have strong judgment and be an innovative problem solver.
Key skills/competency:
- Games Management
- Retail Operations
- Team Leadership
- Hiring and Training
- Budgeting and Financial Management
- Inventory Control
- Customer Service Excellence
- POS Systems
- Policy Development
- Problem Solving
Skills & topics
- Games Manager
- Retail Management
- Amusement Park
- Team Leadership
- Operations Management
- Hiring
- Training
- Budgeting
- Inventory
- Customer Service
- POS Systems
- Canada's Wonderland
- Full-time
- Year-round
- Retail
How to get hired
- Tailor your resume: Highlight management, retail, hiring, training, and POS system experience relevant to the Games Manager role at Canada's Wonderland.
- Craft a compelling cover letter: Express your passion for the amusement park industry and how your skills align with Canada's Wonderland's values and the specific requirements of this Games Manager position.
- Prepare for behavioral questions: Be ready to discuss your experience in leading teams, resolving customer issues, managing budgets, and handling high-volume operations.
- Research Canada's Wonderland: Understand their brand, values, and recent initiatives to demonstrate your genuine interest and fit for the company culture during the interview process.
- Follow up professionally: After applying, a polite follow-up can show continued interest in the Games Manager opportunity.
Technical preparation
Master POS systems and internal controls.,Develop proficiency in budgeting software.,Enhance data analysis skills for sales reports.,Practice with inventory management tools.
Behavioral questions
Describe a time you hired and trained a team.,How do you handle high-volume customer service?,Share your experience managing budgets and inventory.,Tell us about a challenging operational problem you solved.
Frequently asked questions
- What are the key responsibilities of the Games Manager at Canada's Wonderland?
- The Games Manager at Canada's Wonderland is responsible for managing full-time and seasonal associates for Games, overseeing pre-opening set-up, managing relationships with inter-department partners, assisting with planning and budgeting, managing the duty manager program, ensuring POS and divisional processes are effective, monitoring labor, developing department policies, overseeing financial performance, managing inventory levels, and ensuring proper maintenance of grounds, facilities, and equipment. This role requires the ability to work shifts, weekends, holidays, and evenings.
- What qualifications are essential for the Games Manager position at Canada's Wonderland?
- Essential qualifications for the Games Manager at Canada's Wonderland include post-secondary education in a related field or equivalent experience supervising/managing in a multi-faceted retail operation. Proven experience in hiring, training, and developing employees, knowledge of internal controls and POS systems, and strong abilities in managing high-volume customer service operations are also required. Excellent communication, leadership, and computer skills are necessary, with experience in sourcing, buying, budgets, and data analysis being a definite asset.
- Is the Games Manager role at Canada's Wonderland a full-time or part-time position?
- The Games Manager role at Canada's Wonderland is a year-round, full-time career opportunity with benefits. It is a permanent position within the Retail Department.
- What is the salary range for the Games Manager position at Canada's Wonderland?
- The overview states a salary of $80,000 for the Games Manager position at Canada's Wonderland. This is a competitive salary for a management role in the retail and amusement park industry.
- What is the work arrangement for the Games Manager at Canada's Wonderland?
- The Games Manager role at Canada's Wonderland is a year-round, full-time position. While specific work arrangement details like remote or hybrid are not explicitly stated, management roles in this sector typically require on-site presence to oversee operations and staff effectively. The description does mention the ability to work shifts, weekends, holidays, and evenings is essential, indicating an on-site requirement.
- How can I apply for the Games Manager job at Canada's Wonderland?
- To apply for the Games Manager job at Canada's Wonderland, you should tailor your resume to highlight relevant management and retail experience. You should also prepare a strong cover letter and be ready to discuss your qualifications during an interview. Specific application instructions are usually found on the company's careers page or the job posting itself.