988 Team Lead (Training) - 988 Hub
CAMH · Canada
- Hybrid
- Full-time
- CA$95,659 / year
- Canada
Job highlights
- Lead and mentor training coordinators.
- Oversee responder training programs.
- Develop and improve training materials.
- Ensure effective learning and record-keeping.
- Contribute to national suicide prevention efforts.
About the role
About the Role
CAMH is seeking a motivated and experienced full-time, temporary (18 months) Team Lead (Training) for the 9-8-8 National Hub Training Team. This team is responsible for developing, coordinating, delivering, and evaluating learning activities for 9-8-8 Hub Responders. As a Team Lead, you will oversee Training Coordinators and support the effective planning, delivery, and continuous improvement of responder training, reporting to Hub Leadership.
Responsibilities
- Lead, supervise, and mentor 9-8-8 National Hub Training Coordinators, providing direction, feedback, and coaching.
- Establish and monitor team goals, expectations, and performance standards aligned with training objectives.
- Foster a collaborative, inclusive, and supportive team environment.
- Oversee the design, coordination, scheduling, and facilitation of training activities for 9-8-8 Hub Responders, including live session delivery.
- Collaborate with Hub Leadership to develop, implement, and continuously improve training plans.
- Lead the development, review, and maintenance of training materials, ensuring alignment with policies and best practices.
- Identify gaps and opportunities for improvement in training programs and processes.
- Promote effective learning by integrating applied methods like role plays and simulations.
- Oversee the Learning Management System to track trainee progress and maintain records.
- Ensure Training Coordinators have necessary resources and support.
- Participate in regular meetings and contribute to broader training initiatives.
- Maintain current knowledge of 9-8-8 procedures and emerging practices.
- Ensure adherence to program standards, policies, and guidelines.
- Participate in the backup on-call rotation for 9-8-8 Shift Supervisors.
- Approve timesheets and manage time-off requests for direct reports.
- Model professionalism, integrity, accountability, and commitment to excellence.
- Perform other duties as assigned.
Qualifications
- Post-secondary degree in a related field.
- Minimum of 3 years of full-time Crisis/distress centre experience as both a responder and supervisor.
- Sound knowledge of crisis intervention principles and suicide prevention best practices.
- Ability to remain calm under pressure, demonstrating empathy, flexibility, and adaptability.
- Excellent listening, communication, and interpersonal skills.
- Strong leadership capability, including supervising and developing training staff.
- Collaborative approach and ability to work effectively with diverse individuals and teams.
- High levels of sensitivity, diplomacy, reliability, and professionalism.
- Flexibility to work various shifts.
- Strict adherence to confidentiality policies.
Compensation & Benefits
- Hiring Salary Range: $76,527.35 – $95,659.19 per year
- Full Salary Range: $76,527.35 – $114,791.03 per year
- CAMH Benefits Package: Includes HOOPP defined benefit pension plan and professional development opportunities.
- Job stability, career development, and the chance to contribute to meaningful healthcare initiatives.
About CAMH
CAMH is a leading hospital, research institute, and teaching hospital affiliated with the University of Toronto. With core values of Courage, Respect, and Excellence, CAMH is transforming lives, igniting innovation, and driving social change in mental health. CAMH is dedicated to equity, diversity, and inclusion, fostering a respectful and inclusive workplace. They strongly encourage applications from candidates reflecting the diversity of the communities they serve.
Key skills/competency
- Team Leadership
- Training Program Development
- Crisis Intervention
- Suicide Prevention
- Performance Management
- Mentoring and Coaching
- Learning Management Systems
- Curriculum Design
- Stakeholder Collaboration
- Healthcare Management
Skills & topics
- Team Lead
- Training
- 988
- Crisis Intervention
- Suicide Prevention
- CAMH
- Healthcare
- Supervision
- Program Management
- Mental Health
How to get hired
- Tailor your resume: Highlight your crisis intervention, suicide prevention, and leadership experience, using keywords from the job description like 'Team Lead', 'Training', and 'Crisis/Distress Centre'.
- Craft a compelling cover letter: Express your passion for CAMH's mission and demonstrate how your skills align with the responsibilities of the Team Lead (Training) role, emphasizing your experience in supervising staff and developing training programs.
- Prepare for behavioral questions: Be ready to discuss your leadership style, how you handle conflict, and your experience in fostering a supportive team environment, drawing on your crisis/distress centre background.
- Showcase your technical skills: Be prepared to discuss your knowledge of crisis intervention principles, suicide prevention best practices, and your experience with Learning Management Systems and training material development.
- Research CAMH thoroughly: Understand their mission, values (Courage, Respect, Excellence), and strategic plan to articulate your alignment during the interview process.
Technical preparation
Master crisis intervention and suicide prevention.,Develop training modules and materials.,Utilize Learning Management Systems.,Practice leadership and team supervision.
Behavioral questions
Describe a time you mentored a team member.,How do you foster a supportive team environment?,How do you handle pressure in crisis situations?,How do you ensure training alignment with standards?
Frequently asked questions
- What is the primary focus of the 988 Team Lead (Training) role at CAMH?
- The primary focus of the 988 Team Lead (Training) role at CAMH is to lead and supervise the National Hub Training Coordinators in developing, delivering, and improving training programs for 9-8-8 Hub Responders. This includes overseeing training materials, ensuring effective learning, and contributing to the overall training strategy for suicide prevention efforts.
- What specific experience is required for the Team Lead (Training) position?
- The role requires a post-secondary degree and a minimum of 3 years of full-time experience in a Crisis/distress centre, serving as both a responder and a supervisor. Strong knowledge of crisis intervention and suicide prevention best practices, along with demonstrated leadership and interpersonal skills, are also essential.
- What are the working hours and flexibility for this role?
- This is a full-time, temporary (18 months) position. The role requires flexibility to work various shifts and includes participation in a backup on-call rotation for 9-8-8 Shift Supervisors. Specific shift details would typically be discussed during the interview process.
- What is the compensation and benefits package for the Team Lead (Training) at CAMH?
- The hiring salary range is $76,527.35 – $95,659.19 per year, with a full salary range of $76,527.35 – $114,791.03 per year. The CAMH Benefits Package includes the HOOPP defined benefit pension plan and professional development opportunities.
- How does CAMH support diversity and inclusion in its hiring process for the 988 Team Lead (Training) role?
- CAMH is dedicated to equity, diversity, and inclusion. They strongly encourage applications from candidates who reflect the diversity of the communities they serve, including Indigenous Peoples, Black and racialized communities, LGBTQ2S+ communities, women, and people with disabilities. They also offer accommodations during the application and recruitment process.
- What is the application deadline for the 988 Team Lead (Training) position?
- Applications must be received before 5:00 PM EST on the closing date. Applications received after this time will not be accepted. The specific closing date should be confirmed on the application portal.
- What is the significance of CAMH's affiliation with the University of Toronto for this role?
- CAMH is a fully affiliated teaching hospital and research institute of the University of Toronto. As an employee, you will contribute to their mission by supporting teaching, research, and clinical care across the hospital, offering opportunities for engagement with academic and research initiatives.