SMB Account Manager

About Us:

Camber builds software to improve the quality and accessibility of healthcare. We streamline and replace manual work so clinicians can focus on what they do best: providing great care. For more details on our thesis, check out our write-up: What is Camber?

We’ve raised $50M in funding from phenomenal supporters at a16z, Craft Ventures, YCombinator, Manresa, and many others who are committed to improving the accessibility of care. For more information, take a look at: Announcing Camber

About our Culture:

Our mission to change behavioral health starts with us and how we operate. We don’t want to just change behavioral health, we want to change the way startups operate. Here are a few tactical examples:

• Improving accessibility and quality of healthcare is something we live and breathe. Everyone on Camber’s team cares deeply about helping clinicians and patients.
• We have to have a sense of humor. Healthcare is so broken, it's depressing if you don't laugh with us.

About the Role:

We're seeking a scrappy, process-driven, and customer-focused SMB Account Manager to join our dynamic team. The ideal candidate will have 3+ years of client-facing experience and a proven track record of driving results in a fast-paced environment. The SMB Account Manager will play a crucial role in managing relationships with our most valuable small- and medium-sized clients at rapidly growing healthcare clinics, collaborating closely with business owners, on the ground users, and C-suite executives to drive value and ensure long-term client success.

What you'll do:

• Serve as the dedicated point of contact for a portfolio of high-value SMB accounts, building and maintaining strong, long-lasting partnerships.
• Provide SME and thought leadership to SMB clients, leveraging deep industry expertise and running training and enablement in order to help customers adopt Camber best practices and leverage our data/insights.
• Act as the "voice of the customer" for SMB accounts — partner with internal Engineering teams to provide critical product feedback, assist with SMB feature roll-outs, and ensure consistently high Net Promoter Scores (NPS) through exceptional client experiences.
• Build and organize ticket management process, while also taking ownership in investigating and resolving complex issues, bugs, or other challenges specific to SMB clients.
• Maintain and continuously expand a comprehensive understanding of the insurance billing claims lifecycle end-to-end, with a focus on SMB-specific complexities and requirements.
• Utilize advanced Excel and data analysis skills to generate in-depth reports, derive actionable insights, and present strategic recommendations to both SMB clients and internal stakeholders.
• Proactively identify and cultivate high-value referrals and expansion opportunities within existing SMB accounts to drive significant new business growth and expand Camber's market share in the SMB segment.

What we're looking for:

• Growth mindset — a mentality of approaching unknowns with excitement, a penchant for learning new skills and technologies to solve new operational challenges.
• Alignment on company values — it’s the first chapter of our company story. You’ll be expected to cultivate and nurture existing values, and also play a lead role in shaping how it unfolds.
• Independence, throughput, and velocity — an ability to drive and build projects from 0-to-1. You'll need to identify problems, build alignment, and execute solutions with a high degree of ownership and autonomy.
• Healthcare experience is a plus.

Perks & Benefits at Camber:

• Comprehensive Health Coverage: Medical, dental, and vision plans with nationwide coverage, including 24/7 virtual urgent care.
• Mental Health Support: Weekly therapy reimbursement up to $100, so you can prioritize the care that works best for you.
• Paid Parental Leave: Up to 12 weeks of fully paid time off for new parents (birth, adoption, or foster care).
• Financial Wellness: 401K (traditional & Roth), HSA & FSA options, and monthly commuter benefits for NYC employees.
• Time Off That Counts: We offer flexible PTO, meaning you’re trusted to take the time you need to recharge while balancing your responsibilities and team commitments.
• Fitness Stipend: $100/month to use on fitness however you choose.
• Hybrid Flexibility: In NYC? We work in the office 3–5x/week, with flexibility when life happens. Fridays are remote-friendly.

Camber is based in New York City, and we prioritize in-person and hybrid candidates. Please refer to the top of this page for this position's hiring location.

Building an inclusive culture is one of our core tenets as a company. We’re very aware of structural inequalities that exist, and recognize that underrepresented minorities are less likely to apply for a role if they don’t think they meet all of the requirements. If that’s you and you’re reading this, we’d like to encourage you to apply regardless — we’d love to get to know you and see if there’s a place for you here!

In addition, we take security seriously, and all of our employees contribute to uphold security requirements and maintain compliance with HIPAA security regulations.

Key skills/competency

• SMB Account Management
• Client Relationship Management
• Healthcare Industry Knowledge
• SME and Thought Leadership
• Product Feedback and Roll-outs
• Ticket Management
• Insurance Billing Claims Lifecycle
• Data Analysis and Reporting
• Sales and Business Development
• Customer Success