Customer Support Admin

Customer Support Admin at Caesars Entertainment

The Customer Support Admin at Caesars Entertainment plays a crucial role in managing player accounts and providing essential administrative support for our mobile betting app and casino operations. This position requires a proactive individual capable of working independently in a fast-paced environment.

What You Will Do

• Processing Player Rewards Accounts
• Processing and Approving new accounts for our Mobile Betting App
• Update Customer Accounts
• Generate win/loss statements for customers
• Researching lost ticket claims for customers
• Process contest applications
• Sending replacement rewards cards to customers
• Researching Sports book cash discrepancies
• Applying approved promotional rewards to customer accounts
• Monitoring self-betting kiosk for underage individuals and banned patrons
• Monitoring self-betting kiosk for issues. Requesting maintenance when required
• Process Admin Support emails in a timely manner
• Responsible for organization and filing of documents to be scanned.
• Work in accordance with department policy & procedures to comply with gaming statutes and regulations.
• Document retention – removing account applications as per compliance

What You Will Need

• 1 + years Customer Support experience
• Ability to type 35 words per minute
• Ability to Multi-task
• Work varied shifts, including nights, weekends and holidays
• Good working knowledge of Microsoft Office including Outlook, Word & Excel
• Must be able to work independently with minimal supervision
• Must be confident in one’s ability to assess situations and make informed decisions
• Ability to work through high volume and stressful time periods.
• Good interpersonal communication skills
• Strong problem-solving skills
• Ability to handle a diverse range of activities and effectively prioritize responsibilities

Physical Requirements

• Must be able to sit for extended periods of time
• Must be able to lift, carry, pull or push 25lbs
• Must be able to type for extended periods of time
• Must be able to talk on the phone for extended periods of time
• Must be able to write for extended periods of time
• Must be able to twist, bend or reach with no significant boundaries
• This position will be exposed to sounds at 69 decibels
• Regular attendance in the office
• This position may be exposed to a smoke-filled environment

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Sportsbook & Casino reserves the right to make changes to the job description whenever necessary. As a part of Caesars Sportsbook & Casino’s employment process, finalist candidates will be required to complete a drug test and background check upon offer acceptance.

About Us

At Caesars Digital, We Don’t Just Play the Game — We Set the Standard. As a proud part of Caesars Entertainment, the world’s premier gaming company with more than 80 years of sports betting leadership, Caesars Digital is Blazing The Trail in digital innovation, customer experience and industry excellence. We believe every Team Member should be treated like royalty because We Are All Caesars. This guiding principle fuels our commitment to delivering legendary service and creating unforgettable experiences for our customers. From cutting-edge digital platforms including Caesars Sportsbook, Caesars Palace Online, Horseshoe Online Casino and Caesars Racebook, to the continuing expansion of our retail footprint and our William Hill legacy, along with powerhouse partnerships across sports and entertainment, we’re building something extraordinary. And we want you to be part of it. Ready to make your mark on the Empire? Explore our open roles and discover how you can help shape the future of gaming. Join us. Blaze the Trail. Because at Caesars Digital, We Are All Caesars.

Key skills/competency

• Customer Support
• Account Management
• Data Entry
• Problem Solving
• Communication Skills
• Gaming Compliance
• Microsoft Office Suite
• Multi-tasking
• Independent Work
• Administrative Support