Remote Device Specialist

About the Role

CACI International Inc. is seeking a skilled Remote Device Specialist to support the Department of Justice’s (DoJ) groundbreaking program. This initiative focuses on strengthening infrastructure, enhancing cybersecurity, and improving user experience across US Marshals Service (USMS) districts. You will be part of a dynamic team providing remote support and management for organizational devices, contributing to projects that enhance device security, performance, and user experience.

The Opportunity

• Join a dynamic team dedicated to providing remote support and management for devices.
• Contribute to projects that enhance device security, performance, and user experience.
• Enjoy a collaborative work environment with opportunities for professional growth.
• Be at the forefront of remote device management technology and best practices.
• Make a significant impact on the organization’s remote device support and security posture.

Responsibilities

• Utilize remote wipe capabilities to securely erase data from lost or stolen devices.
• Implement and manage device tracking systems to locate and monitor devices in real-time.
• Configure and manage devices remotely to ensure they are properly set up and compliant with organizational policies.
• Develop and execute lost/stolen response protocols to mitigate risks and protect sensitive data.
• Provide remote support provisioning to end-users, ensuring they can access and use their devices effectively.
• Collaborate with cross-functional teams to align remote device support strategies with business objectives and IT strategies.
• Develop and maintain comprehensive documentation for remote device support processes, configurations, and procedures.
• Stay current with emerging remote device management technologies, trends, and best practices.
• Participate in the procurement and evaluation of remote device management tools and software.
• Ensure compliance with industry regulations and internal policies in all remote device support efforts.
• Conduct regular reviews and audits of remote device support processes to identify areas for improvement.
• Contribute to the continuous improvement of remote device support strategies and methodologies.
• Engage in knowledge-sharing activities and training sessions to enhance team skills and capabilities.

Qualifications

Required:

• Active DoD Public Trust clearance or US citizen with ability to obtain Public Trust upon hire.
• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.
• Minimum of 4 years of experience as a Remote Device Specialist or in a similar remote device support role.
• Proficiency in utilizing remote wipe capabilities to secure devices.
• Experience in implementing and managing device tracking systems.
• Strong skills in remote configuration management of devices.
• Knowledge of lost/stolen response protocols and best practices.
• Expertise in providing remote support provisioning to end-users.
• In-depth understanding of mobile device security principles and practices.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.

Desired:

• Certifications such as Mobile Device Management Professional (MDMP) or equivalent.
• Experience with remote device management solutions (e.g., Microsoft Intune, VMware Workspace ONE).
• Knowledge of endpoint security solutions and mobile threat defense.
• Familiarity with containerization and microservices architectures.
• Experience with automation and scripting for remote device support processes.

What You Can Expect

At CACI, we foster a culture of integrity and innovation. You’ll be part of a high-performing group dedicated to our customer’s missions. We value your unique contributions and offer an environment of trust with flexible time off and robust learning resources. We focus on continuous growth, advancing critical missions, and breaking new ground in your career.

Pay Range

The proposed salary range for this position is $51,800-$106,200 annually. This range is a national average, and final salary may vary based on factors like location, experience, skills, and certifications.

Key skills/competency

• Remote Device Specialist
• Device Management
• Cybersecurity
• IT Modernization
• Remote Support
• Device Security
• Lost/Stolen Response
• Remote Configuration
• Mobile Device Security
• Endpoint Security