AI Functional Senior Consultant

Your Journey at Crowe Starts Here

At Crowe, you can build a meaningful and rewarding career. With real flexibility to balance work with life moments, you’re trusted to deliver results and make an impact. We embrace you for who you are, care for your well-being, and nurture your career. Everyone has equitable access to opportunities for career growth and leadership. Over our 80-year history, delivering excellent service through innovation has been a core part of our DNA across our audit, tax, and consulting groups. That’s why we continuously invest in innovative ideas, such as AI-enabled insights and technology-powered solutions, to enhance our services. Join us at Crowe and embark on a career where you can help shape the future of our industry.

Your Journey at Crowe Starts Here:

At Crowe, you can build a meaningful and rewarding career. With real flexibility to balance work with life moments, you’re trusted to deliver results and make an impact. We embrace you for who you are, care for your well-being, and nurture your career. Everyone has equitable access to opportunities for career growth and leadership. Over our 80-year history, delivering excellent service through innovation has been a core part of our DNA across our audit, tax, and consulting groups. That’s why we continuously invest in innovative ideas, such as AI-enabled insights and technology-powered solutions, to enhance our services. Join us at Crowe and embark on a career where you can help shape the future of our industry.

About Crowe AI

Everything we do is about making the future of human work more purposeful. We do this by leveraging state-of-the-art machine learning, generative AI, modern architectures, and industry experts to create AI-powered solutions that transform the way we do business.

Our world-class AI and ML professionals give Crowe the ability to capture and harness the power of data. A combination of Machine Learning Engineers and AI Platform and Infrastructure Engineers create and deploy AI functionality to solve complex problems. We focus on building scalable AI products, based on rigorous data exploration, validation via proof-of-concept buildout, and close partnership with subject matter experts across business areas. The future is powered by AI, come build it with us.

About The Team

• We foster good science, providing time and resources to build expertise.
• We invest in making good scientists better through ethics and book club meetings, lightning talks, conference support, and weekly independent learning time.
• We truly value work-life balance with a distributed team, unlimited PTO, and flexible work-from-home policy.

Responsibilities

• Conduct in-depth analysis of business processes, workflows, and data for automation opportunities using process mining and task mining tools (e.g., Microsoft Process Mining, Celonis, Minit, Apromore, ServiceNow).
• Facilitate meetings with business stakeholders to refine project objectives and demonstrate preliminary results.
• Participate in client engagements, including workshops, training, and requirements gathering, for GenAI understanding and need articulation.
• Assist the team and work closely with clients to identify and prioritize AI use cases, aligning them with business objectives and ensuring feasibility.
• Demonstrate solution viability and disprove assumptions through data exploration, experimentation, and lightweight Proof of Concept buildout.
• Contribute key user stories, testing requirements, and supporting documentation, with thorough analysis and validation of requirements.
• Engage with your team to derive realistic effort estimates, embracing the iterative nature of early-stage AI development.
• Assist in serving as the liaison between functional and technical development teams, ensuring accurate translation of client requirements.
• Assist in the functional aspects of AI projects, including timelines, resource allocation, and deliverables.
• Assist in communicating with internal and external stakeholders, providing project updates.
• Assist in continuously assessing and improving methodologies and tools to enhance client engagement and project outcomes.
• Success involves detailed, well-maintained requirements aligned to solution vision and productive collaboration.
• Assist in developing and delivering training programs for clients and internal teams on GenAI capabilities and use cases.
• Actively engage in professional learning within the constantly evolving AI landscape, with an emphasis on the Microsoft ecosystem.

Lead Requirements Elicitation

• Facilitates client sessions (workshops, training, and detailed interviews) to refine AI project objectives and clarify solution scope.
• Captures business objectives in well-defined requirements artifacts (user stories, process diagrams, data models).

AI Use Case Alignment & Proof-of-Concept (POC)

• Works with clients to assess feasibility and prioritize AI use cases (e.g., generative text solutions, predictive modeling).
• Designs lightweight proofs of concept to validate solution approach and disprove assumptions, leveraging data exploration and rapid prototyping.

Oversee Requirements Traceability & Quality

• Ensures thorough analysis of user stories, acceptance criteria, and solution design documents.
• Validates alignment of AI deliverables (models, workflows) with business requirements and project goals.

Collaboration with Development Teams

• Serves as functional liaison for the technical team, translating stakeholder needs into technical specifications for AI model and system configuration.
• Reviews test scenarios, helps triage issues, and confirms delivered features adhere to user requirements.

Manage Early-Stage AI Project Tasks

• Contributes to planning project timelines, resources, and deliverables; assists in deriving realistic effort estimates.
• Alerts project leads to potential scope changes or technical constraints discovered during iterative AI solution development.

Requirements

• 3+ years in a client-facing role, with demonstrable involvement in AI or advanced analytics initiatives.
• Familiarity with Microsoft ecosystem for AI (Azure Cognitive Services, Azure ML, Power BI, Power Platform).
• Experience producing clear, testable requirements (functional and non-functional).
• Understanding of product/software development cycles; basic knowledge of MLOps or AI product development is advantageous.

Preferred Certifications

• Microsoft Certified: Power Platform Functional Consultant Associate (PL-200) or equivalent.
• Intermediate-level AI or data certifications (e.g., DP-100: Designing and Implementing a Data Science Solution on Azure).
• Business analysis credentials (e.g., CCBA – Certification of Competency in Business Analysis).

Required Skills

• Minimum of 3+ years of experience in a client-facing role.
• Understanding of Generative AI and its business applications.
• Familiarity with AI/ML concepts and their application in various industries.
• Experience working with Microsoft technologies, particularly in relation to AI and Power Platform.
• Common understanding of Product Development and Software Development Life Cycles.
• Proven experience creating artifacts and documenting requirements for software projects, ensuring that business, user, functional, and non-functional requirements are clear, concise, testable, and traceable.
• Ability to build and maintain client relationships, ensuring high levels of client satisfaction.
• Excellent verbal and written communication skills, with the ability to convey complex ideas to both technical and non-technical audiences.
• Strong analytical and problem-solving abilities, with a focus on aligning AI solutions with business needs.

Preferred Skills

• Background in business analysis, with a knack for translating business needs into technical requirements.
• Experience with analysis techniques/methods (including scope diagrams, process models, data models, use cases, user stories, acceptance criteria, storyboards, prototypes, state diagrams, CRUD matrix, etc.).
• Communicate technical concepts clearly to non-technical or unfamiliar audiences, both written and verbal; you support the creation of client-facing deliverables and documentation.
• Ability to maintain technical documentation for developed solutions, including user guides, technical specifications, and process documentation.
• Familiarity with Agile methodologies and tools.
• Familiarity with the software development lifecycle and AI Ops best practices.
• Experience with Azure services, particularly Azure AI, Machine Learning, and Cognitive Services.
• Familiarity in prompt engineering and with tools like Enterprise ChatGPT, Microsoft Copilot, and Azure AI Studio.
• Experience with DevOps practices and tools within the Microsoft environment.
• Familiarity in a professional services environment.
• Actively looks for opportunities to try and learn new things.
• Hungry to try new tools and techniques or try new areas of the business to test yourself.
• You want to stay fresh in AI. You aren't afraid to take a stab at Large Language Model papers before they become blog posts (even if you don't have experience in it quite yet) or try out the latest tools.
• You’re probably subscribed to several newsletters or podcasts about AI topics.
• You enjoy sharing what you learn, whether by offering cross-training opportunities, giving internal team “lightning talks,” or by writing detailed comments on tickets when you close them.

We expect the candidate to uphold Crowe’s values of Care, Trust, Courage, and Stewardship. These values define who we are. We expect all of our people to act ethically and with integrity at all times.

Our Benefits

At Crowe, we know that great people are what makes a great firm. We value our people and offer employees a comprehensive benefits package. Learn more about what working at Crowe can mean for you!

How You Can Grow

We will nurture your talent in an inclusive culture that values diversity. You will have the chance to meet on a consistent basis with your Career Coach that will guide you in your career goals and aspirations. Learn more about where talent can prosper!

More about Crowe

C3 India Delivery Centre LLP formerly known as Crowe Howarth IT Services LLP is a wholly owned subsidiary of Crowe LLP (U.S.A.), a public accounting, consulting and technology firm with offices around the world. Crowe LLP is an independent member firm of Crowe Global, one of the largest global accounting networks in the world. The network consists of more than 200 independent accounting and advisory firms in more than 130 countries around the world.

Crowe does not accept unsolicited candidates, referrals or resumes from any staffing agency, recruiting service, sourcing entity or any other third-party paid service at any time. Any referrals, resumes or candidates submitted to Crowe, or any employee or owner of Crowe without a pre-existing agreement signed by both parties covering the submission will be considered the property of Crowe, and free of charge.

Key skills/competency

• Generative AI
• Microsoft Azure
• Power Platform
• Business Analysis
• Client Engagement
• Process Mining
• Requirements Elicitation
• AI/ML Concepts
• Project Management
• Agile Methodologies