Management Trainee Card Operations

Management Trainee Card Operations Specialist

We are looking for a Management Trainee - Card Operations Specialist to serve our continued expansion into the different regions globally. Fresh Graduates who are willing to take on the challenge and have a sharp acumen for problem-solving are welcome to apply!

As part of the Bybit Card Operations team, you will play a pivotal role in ensuring the seamless operation of one of Bybit's core products—the Bybit Card—while delivering exceptional service and satisfaction to our global customer base. In this role, you will manage a broad range of operational activities, gaining invaluable insights into the integration of traditional financial services with cryptocurrencies. While your primary focus will be on daily operational tasks, you will also contribute to driving growth, improving user conversion, and shaping a product designed with a user-first approach.

Key Responsibilities

• Customer Support & Expertise: Act as the card payment expert for the Customer Service team, ensuring SLAs are met for resolving escalated support tickets. Serve as the internal ambassador and go-to expert for all Bybit Card-related matters.
• Issue Investigation & Resolution: Investigate and resolve issues raised by Customer Service or internal teams, including card payments, applications, rewards, and other card-related usage concerns. Take a proactive and thorough investigative approach, focusing on identifying and addressing root causes rather than offering surface-level fixes. Collaborate with internal stakeholders (developers, product, etc.) and external vendors to troubleshoot issues, leveraging logs, databases, and internal/external portals for resolution.
• Market Launches and Operations: Ensure seamless go-to-market execution for new market or product launches, including planning for internal testing, external beta releases, and preemptively identifying major issues before full launch. Align and interact with key stakeholders such as compliance, risk, finance, and product/tech teams to ensure optimal market operations.
• Continuous Improvement: Foster a growth-oriented mindset by collaborating with customer service and product teams to enhance the user experience and refine the user journey. Identify opportunities for operational and process improvements. Adopt a data-driven approach to analyze trends, monitor performance, and uncover potential issues for proactive resolution.
• Product Operations: Actively participate in product discussions, providing insights from card operations and market intelligence to suggest features or enhancements that improve the cardholder experience and user journey. Drive product ideas, improvements, and enhancements to scale the product and elevate its features to better meet user needs.
• Operational Management: Oversee settlement reconciliation with processors/BIN sponsors. Engage with processing or other vendors to resolve issues while ensuring high service quality and performance. Manage rewards operations, including stock monitoring, conceptualizing reward ideas, and implementing strategies to boost user retention and conversion. Support finance operations by initiating payment requests to vendors, reconciling invoices, and ensuring timely settlement of funds. Handle dispute management, including filing and managing cases with issuers, card schemes, and fraud disputes in collaboration with risk teams. Manage physical card stock to ensure availability and alignment with demand.
• Compliance, Risk & Reporting: Collaborate with AML and Risk teams to optimize processes and ensure adherence to regulatory standards. Support regulatory reporting requirements, liaising with schemes, BIN sponsors, and partners as needed.

Qualifications

• Fresh graduates or candidates with no more than 2 years of full-time work experience are welcomed to apply.
• Bachelor’s degree or above in Business, Finance, or a related field; product management experience in fintech / insurtech is a plus.
• Knowledge of card management systems, card network rules and regulations, and how they work together is a strong advantage.
• Strong ability to think strategically while executing tactically, effectively balancing long-term objectives with day-to-day operational needs.
• Excellent communication and interpersonal skills, with the ability to influence stakeholders and collaborate effectively across all levels of the organization.
• Proven cross-functional collaboration skills, with strong empathy, coordination, and stakeholder management capabilities.
• Inclination for creative work. Not only do you need to deal with the operational aspects, you are expected to come up with ideas (to further strategic objectives) and see them implemented through to the last details. You would not be receiving detailed guidance on what and how to do, but would need to make these decisions on your own.
• Prepared to learn on the job and take on a diverse range of tasks within the operations team. While you may not initially assume full responsibility for the tasks outlined above, you should be ready and capable of handling them when required.
• Proficiency in English, with strong listening, speaking, reading, and writing skills. Mandarin Chinese is a plus, but not required.
• This is a 6-month contract role (remote), with the potential to transition into a full-time position based on performance.

Key skills/competency

• Card Operations Management
• Customer Support
• Issue Resolution
• Market Launches
• Process Improvement
• Product Operations
• Fintech
• Compliance
• Risk Management
• Data Analysis