Fibre Field Technician

Fibre Field Technician at BUUK Infrastructure

At BUUK Infrastructure, our vision is to be the leading utility partner to accelerate the UK towards net zero for all our customers. Our group of companies has been a major driver for change and innovation over 30 years, providing a supportive environment committed to enabling our people to be their best. We are looking for a Fibre Field Technician who will help us reach our mission to “earn customer loyalty and drive business growth by providing consistently excellent service.”

This role is field-based, covering Southampton, Bournemouth, Portsmouth, and surrounding areas. Full training will be provided, ensuring you're well-equipped for the responsibilities ahead.

Role Purpose

This field-based position is crucial for facilitating the maintenance and incident response for events occurring on the OFNL network. You will play a vital role in ensuring the continuous operation and reliability of our Fibre To The Premises (FTTP) network.

Key Responsibilities

• Perform routine maintenance of telecoms equipment deployed across our FTTP network.
• Work as part of the OFNL wholesale/operational brand, providing essential support to our Network Operation Centre (NOC) and Field Engineering teams.
• Participate actively in a call-out rota, acting as a first responder for initial fault diagnosis or maintenance work during out-of-hours periods, including weekends and public holidays.
• Contribute significantly to the successful delivery of OFNL services to our customers.
• Conduct day-to-day maintenance activities on OFNL’s network equipment.
• Perform site audits against established network design standards and specifications to ensure compliance.
• Always work safely, adhering to all protocols and wearing relevant supplied Personal Protective Equipment (PPE).
• Act as a professional OFNL representative, providing escort for third-party access as required.
• Offer “remote hands” support to NOC engineering teams for various tasks.
• Provide crucial support to field engineers during activities requiring two people.
• Create and maintain accurate OFNL documentation as required.
• Attend necessary training courses and stay up to date with relevant technologies and industry advancements.
• Consistently conduct yourself professionally as a representative of BUUK Infrastructure.

Abilities & Attributes

• Demonstrate an enthusiastic and energetic approach, coupled with a passion for excellent customer service.
• Possess strong verbal and written communication skills, capable of forming good relationships with staff at all levels within the business.
• Display initiative, making rational and appropriate decisions independently.
• Be proficient in following all BU-UK and OFNL procedures and guidelines.
• Capable of effectively solving problems and overcoming obstacles in a timely manner.
• Ability to achieve assigned targets and outcomes efficiently.
• Capable of operating both independently and as a valued member of a team.
• Understand and display positive attitudes towards work and colleagues.
• Willingness to take on responsibilities, embrace challenges, and commit to continuous learning.
• Ability to manage multiple tasks concurrently and effectively prioritise workload.

Qualifications & Experience

• CSCS Card.
• Experience with Fibre To The Home (FTTH) networks.

Desirable Qualifications & Skills

• City & Guilds 3667-02 certification.
• NRSWA certificate.
• Safety underground certificate SA002.
• Duct survey certificate S6.
• Experience in network maintenance tasks, GPON/FTTH technology, or a broader telecom environment.
• Proficient in the use of an OTDR tester and capable of analysing the results.
• Adaptable to changing work practices and environments.

Conditions of Employment

• You are required to have your criminal records checked through the Disclosure and Barring Service (DBS) due to the nature of working in customers’ homes.
• You must hold a valid driving licence.
• Participation in a standby rota is a requirement of this role.

What BUUK Infrastructure Offers

• Annual pay review to reflect the cost of living.
• Company pension contributions up to 10% if employees contribute 5%.
• 33 days holiday, including bank holidays, with the ability to purchase an additional 2 weeks.
• Enhanced maternity, paternity, and adoption pay.
• Successful employee referral payments of £1000 (net of tax).
• Development opportunities to help you reach your career aspirations.
• Access to an award-winning company culture that prioritises wellbeing, safety, equity, diversity, and inclusion.

Key skills/competency

• Fibre optic networks
• Network maintenance
• FTTP/FTTH technology
• Incident response
• Fault diagnosis
• Customer service
• Telecoms equipment
• OTDR testing
• Safety compliance
• Team collaboration