Digital Project Manager
Burberry · London, England, United Kingdom
- On site
- Full-time
- £75,000 / year
- London, England, United Kingdom
Job highlights
- Manage high-impact digital initiatives for luxury brand.
- Lead complex e-commerce platform updates and campaigns.
- Optimize customer journeys and brand presence online.
- Collaborate with internal and external teams globally.
- Drive commercial strategy and digital profitability.
About the role
About Burberry
At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today. We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.Job Purpose
We are seeking a commercially driven and experienced Project Manager with a strong background in the luxury sector or relevant industry to lead the delivery of high-impact digital initiatives. This role will oversee complex updates across our digital platform, including key eCommerce touchpoints, with a clear focus on optimising the customer journey and elevating our brand presence online. The ideal candidate is an agile, confident and decisive project manager, comfortable presenting to senior stakeholders, driving accountability and ensuring delivery in fast-paced and evolving environments. A strategic thinker and strong problem solver, you will bring excellent communication and interpersonal skills and proven experience managing end-to-end digital projects at a global scale.Responsibilities
- Digital Project Delivery & Execution: Manage delivery of site updates and seasonal campaigns aligned to brand and commercial goals.
- End-to-End Project Planning & Governance: Develop and manage end-to-end project plans and timelines, ensuring delivery against agreed milestones.
- Agility: Thrives in fast-changing environments, quickly pivoting project direction to keep delivery on track.
- Prioritisation: Proven ability to balance competing stakeholder priorities while maintaining a sharp focus on commercially driven outcomes.
- Reporting & Communication: Deliver strategic project insights, performance updates, and recommendations to senior management.
- Cross-functional Collaboration: Collaborate with internal teams (e.g., UX/UI design, merchandising, and marketing) and external agencies to develop and implement project plans that deliver on time, within scope, and within budget.
- Commercial Strategy & Optimisation: Take a data-driven approach to project management, identifying growth opportunities, optimising the digital customer journey, and implementing best practices that drive online conversion.
- Stakeholder Management: Act as the primary contact for digital projects, keeping key stakeholders updated on progress, risks, and opportunities. Facilitate key stakeholder meetings, ensuring alignment on business goals and KPIs.
- Quality Assurance & Testing: Oversee QA processes for all digital deliverables, ensuring that final outputs meet luxury brand standards and deliver a premium experience to customers.
- Budgeting & Resource Allocation: Manage project budgets, timelines, and resource allocation, ensuring effective cost management and maximising return on investment for all digital initiatives.
Personal Profile
- 3+ years in digital project management.
- Proven track record of managing high-stakes projects.
- Project management qualification is a plus.
- Comfortable managing ambiguity, responding to change, and maintaining momentum under pressure.
- Commercial mindset and ability to identify and execute strategies that drive revenue and improve digital profitability.
- Able to confidently articulate project status, risks, and decisions.
- Good verbal and written communication skills.
- Meticulous attention to detail, ensuring the highest quality in project execution and delivery.
- Proactive and solutions-oriented, with the ability to adapt quickly and efficiently in a fast-paced, high-stakes environment.
- Strong planning, prioritisation, and problem-solving skills, with a consistent focus on outcomes and continuous improvement.
Key skills/competency
- Digital Project Management
- Agile Methodologies
- Stakeholder Management
- E-commerce Optimization
- Luxury Brand Management
- Cross-functional Collaboration
- Budget Management
- Risk Management
- Data-Driven Decision Making
- Quality Assurance
Skills & topics
- Digital Project Manager
- Project Management
- E-commerce
- Luxury Goods
- Digital Strategy
- Agile
- Stakeholder Management
- Campaign Management
- Brand Management
- UX/UI
- Marketing
- Merchandising
- Budget Management
- Risk Management
- Quality Assurance
- London
- United Kingdom
How to get hired
- Tailor your resume: Highlight your 3+ years in digital project management and luxury sector experience. Quantify achievements in project delivery and commercial impact.
- Showcase agile leadership: Emphasize your ability to manage ambiguity, drive accountability, and adapt in fast-paced environments.
- Prepare for stakeholder discussions: Be ready to articulate project status, risks, and data-driven recommendations confidently to senior management.
- Demonstrate commercial acumen: Illustrate how you've identified and executed strategies to drive revenue and improve digital profitability.
Technical preparation
Master agile and waterfall project methodologies.,Familiarize with e-commerce platforms and analytics.,Understand UX/UI principles for digital products.,Practice articulating technical project risks.
Behavioral questions
Describe managing competing stakeholder priorities.,How do you ensure quality in fast-paced environments?,Provide an example of optimizing a customer journey.,How do you drive accountability within a team?
Frequently asked questions
- What are the key responsibilities for a Digital Project Manager at Burberry?
- As a Digital Project Manager at Burberry, you will manage the end-to-end delivery of digital projects, including site updates and seasonal campaigns. This involves planning, governance, cross-functional collaboration, budget management, and ensuring quality assurance, all with a focus on optimizing the customer journey and driving commercial success for the luxury brand.
- What experience is required to be considered for the Digital Project Manager role at Burberry?
- Burberry requires at least 3 years of experience in digital project management, with a proven track record of managing high-stakes projects. Experience in the luxury sector or a relevant industry is highly valued, along with strong commercial acumen and the ability to manage projects globally.
- How important is project management certification for this Digital Project Manager position at Burberry?
- While a project management qualification is a plus for the Digital Project Manager role at Burberry, it is not strictly required. The company emphasizes a proven track record of managing high-stakes projects and strong practical skills in agile methodologies, stakeholder management, and commercial strategy.
- What kind of digital initiatives will a Digital Project Manager at Burberry be working on?
- A Digital Project Manager at Burberry will lead high-impact digital initiatives, focusing on complex updates across the digital platform, including key eCommerce touchpoints. This includes managing seasonal campaigns, optimizing the customer journey, and ensuring the brand's online presence is elevated to luxury standards.
- How does Burberry foster a creative environment for its Digital Project Managers?
- Burberry believes creativity opens spaces and aims to provide an environment where creative minds from diverse backgrounds can thrive. As a Digital Project Manager, you'll be part of a purposeful, values-driven brand committed to innovation and pushing boundaries in the luxury digital space.