International Partnership Coordinator

The Purpose of this Job

The International Partnership Coordinator at Bupa is primarily responsible for supporting inquiries from existing and new university partners. This role involves managing inbound inquiries from universities, ensuring adherence to service levels and Connexions compliance. You will work with relevant internal and external stakeholders to deliver exceptional partnership support, contributing to Bupa's mission of shaping a more connected, personal, and human healthcare future.

What You’ll Need to Make it Possible

• Tertiary qualifications, or equivalent market experience.
• Previous sales and customer service delivery experience.
• Solid knowledge of the Australian health insurance industry.
• Understanding of the overseas student and workers market and/or exposure to the education/migration sector.
• Familiarity with Bupa policy management systems.
• Demonstrated ability to work autonomously and maintain strong time management performance.

What You’ll Be Doing in this Role

• Support inquiries from university clients of the International Partnership Team.
• Meet required client service level expectations.
• Build effective client stakeholder relationships to support the Senior Partnership Manager.
• Regularly seek feedback from Clients on Bupa service levels and ensure prompt and effective resolution of any customer or client issues.
• Maintain knowledge of Bupa products and services.
• Identify sales and service opportunities.
• Ensure updated marketing materials are shared across the client portfolio.
• Ensure that the appropriate sales systems are kept up to date and follow due sales processes.
• Support on-site activities for university partners, including orientations, seminars etc.
• Support Senior Partnership Manager with Connexions Maintenance and update.

Why You’ll Love It?

At Bupa, we support our people to be the healthiest and happiest versions of themselves. Your wellbeing, identity, and personal story are respected and valued, as we continue to build diverse teams. Bupa is committed to equal opportunities and fostering a workplace free of discrimination, bullying, and harassment. We actively encourage applicants from all backgrounds and experiences and are dedicated to removing barriers to participation.

Key skills/competency

• Partnership Management
• Client Relationship Management
• Customer Service
• Sales Support
• Health Insurance Knowledge
• Tertiary Education Sector
• Time Management
• Stakeholder Engagement
• System Administration
• Communication Skills