Product Lead - AI

About bunq

At bunq, we're not just building a banking app; we're reshaping how people around the world experience financial freedom. As our Product Lead - AI, you will be the driving force behind the revolution of our customer support. Your mission is to provide our users (Eva) with the best support imaginable: instant, efficient, and infinitely scalable, by leading the strategy and execution for our AI assistant, Finn.

Take Ownership as Product Lead - AI

As the Product Lead - AI, you will own the product vision and roadmap to create a world-class, AI-first support experience.

• Drive the product strategy for our AI assistant, Finn, to instantly and effectively resolve user inquiries, significantly reducing the need for human intervention while boosting customer satisfaction.
• Lead the end-to-end product lifecycle, collaborating with engineering, design, and support teams to define, build, and launch new AI capabilities that deliver a seamless user experience.
• Develop and implement a robust cost-management strategy for our LLMs, ensuring our AI support remains highly scalable by reducing, controlling, and accurately predicting operational costs.

What you bring

• Proven experience in product management, with a strong track record of leading complex projects and defining a product vision from concept through to launch.
• Deep familiarity with LLM concepts, their limitations, and their real-world applications, particularly within a customer-facing product.
• A solid understanding of customer support fundamentals and what drives user satisfaction in a support environment.
• Excellent communication and stakeholder management skills in English, with the ability to collaborate effectively with both technical and non-technical teams in a fast-paced environment.
• An analytical, data-driven mindset with strong project management skills. Basic technical skills in coding are a plus.

Your space to perform

We give you the space and the tools you need to succeed 💪🏼

• Great, international colleagues who share your mindset
• Hybrid setup: after 3 months in-office, work 2 days remote, 3 days in-office weekly.
• We support growth with bunq Academy and €1500 annual learning budget
• A massive discount with Urban Sports Club for your wellbeing (in the Netherlands)
• A Multisport gym card for your health and wellbeing (in Turkey)
• Flex Benefits: €70 monthly budget via Re: benefit, offering access to 150+ perks tailored to your lifestyle (in Bulgaria).
• Travel expenses are covered whether you come walking or by bike, bus or car (though we prefer green choices 🌳) (In Turkey and Netherlands)
• Digital Nomad Program: After your first year, enjoy up to 20 days per year to work while traveling, combining flexibility with strong team collaboration
• We reward tenure with a dedicated travel budget: €1.5k after 2 years and €3k after 4 years to visit another core office.
• A MacBook so you can Get Shit Done with us
• Delicious lunches from our fabulous in-house chefs with vegan and vegetarian options
• An optional pension plan with monthly contribution from bunq (in Netherlands)
• Private health insurance, just in case (in Turkey or Bulgaria)
• Monthly contribution to your phone and internet bills (in Turkey and Netherlands)
• Friday drinks and other celebrations - bunq style

Key skills/competency

• Product Management
• AI Strategy
• Large Language Models (LLMs)
• Customer Support Operations
• Product Lifecycle Management
• Stakeholder Management
• Data Analysis
• Project Leadership
• Cost Optimization
• User Experience (UX)